Telesales Apprentice

GROUP TYRE WHOLESALE LTD

AYLESBURY (HP20 1QN)

Closes in 15 days (Friday 23 January 2026 at 11:59pm)

Posted on 5 January 2026

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Summary

Ready to launch your career? Join Group Tyre Wholesale Ltd and earn while you learn, build valuable skills, and support our customers every day. If you’re passionate about helping others and want real experience in a dynamic team, apply now and accelerate your future!

Wage

£15,704 a year

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Annual Salary

Training course
Customer service practitioner (level 2)
Hours
Hours of Work: 8.30am- 5.30pm, Monday- Friday. Subject to change in the event of holiday & sickness cover.

40 hours a week

Start date

Monday 2 February 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Roles and Responsibilities:

  • Handle high-volume inbound calls (approximately 150 per day), processing customer orders accurately and efficiently
  • Respond to customer queries and provide detailed product information when required
  • Conduct proactive outbound calls to existing customers and cold calls to potential customers to drive sales and engagement
  • Ensure total customer satisfaction by understanding and addressing individual business needs
  • Manage an assigned customer base, maintaining strong relationships and delivering excellent service
  • Grow profitability within your designated area, working collaboratively with office-based colleagues and external Business Development Managers

Where you'll work

GROUP HOUSE
LESTER ROAD
AYLESBURY
HP20 1QN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Training with Milton Keynes College
  • Ongoing training, support and development with the employer

More training information

  • Customer Service Practitioner Level 2 apprenticeship 
  • Monthly attendance at MK College

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Initiative
  • Customer service
  • teamwork
  • telephone skills

About this employer

A leading regional tyre distributor based in Aylesbury (with an additional hub in Potters Bar), supplying car, van, and 4×4 tyres across premium, mid-range, and budget categories. An employee-centred culture with operational excellence & innovation to give you growth and development opportunities.

After this apprenticeship

  • Full support and training from experienced team members
  • Dedicated time to complete apprenticeship learning and assignments
  • Opportunity to gain a qualification in Customer Service
  • A friendly and inclusive team environment

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC2000006840.

Apply now

Closes in 15 days (Friday 23 January 2026 at 11:59pm)