Sales Support/Sales Service Apprenticeship

Aalco Metals

Norwich (NR7 8SR)

Closes in 21 days (Friday 30 January 2026 at 11:59pm)

Posted on 6 January 2026

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Summary

A fantastic opportunity has arisen to join our Sales team at Aalco Norwich. We are looking for an individual who enjoys working in a fast-paced environment wanting to learn on the job while gaining a recognised qualification. You’ll support the sales team, gain experience and develop valuable skills for a long-term career. 

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

We offer a profit share scheme.

Training course
Customer service specialist (level 3)
Hours
Monday - Friday 8.30am - 5pm

38 hours a week

Start date

Monday 2 February 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The apprentice will be based in the sales office, providing support to customers by addressing their needs and inquiries. You will work closely with experienced internal account managers to develop essential skills in customer handling, order processing, and communication across different teams. The role involves liaising with the admin and warehouse teams to ensure smooth operations and help resolve customer queries in a timely and efficient manner.
  • The focus of the role is to deliver outstanding customer service and focus positive customer experiences, while also building key workplace skills such as teamwork, communication, and problem-solving.

Where you'll work

Aalco Metals
Rountree Way
Norwich
NR7 8SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HIT TRAINING LTD

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

  • English (grade B/5)
  • Maths (grade B /5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Eagerness to learn
  • Approachable
  • Reliable
  • Enthusiastic
  • Driven

About this employer

Aalco is the UK's largest, independent multi-metals stockholder with 18 Service Centres across the country. We pride ourselves on offering our customers a responsive and competitive service for supplying anything from single item orders to major contracts. There really is no minimum (or maximum) amount you can order.

Company benefits

We offer a pension scheme, life insurance discount voucher scheme

After this apprenticeship

Development is at the heart of Aalco Norwich and we are proud of the learning and development opportunities we provide. We are keen to develop our talented team and provide opportunities to progress
This is an entry level role with the opportunity to develop and build a long-term career
Full training will be provided alongside the apprenticeship

Ask a question

The contact for this apprenticeship is:

HIT TRAINING LTD

The reference code for this apprenticeship is VAC2000006839.

Apply now

Closes in 21 days (Friday 30 January 2026 at 11:59pm)