Operations Administrator Apprentice
MORSON HUMAN RESOURCES LIMITED
London (E16 4SA)
Closes in 25 days (Friday 16 January 2026 at 11:59pm)
Posted on 22 December 2025
Contents
Summary
We are looking for a driven, enthusiastic apprentice to do a Business Admin Level 3 course and support our busy team in Canning Town. The purpose of this role is to provide an efficient and effective administration support service for our busy TFL account.
- Wage
-
£28,808 a year
Check minimum wage rates (opens in new tab)
Paydate is the 28th of each month, or the Friday before it that date falls on the weekend.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
8.30am until 17.00pm
40 hours a week
- Start date
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Monday 2 February 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Monitor training and assessment requirements of contractors
- Updating certificates on the company database– certifying certificates, scanning to personnel file on drive
- Joining Instructions– creating declarations, emailing learning information & texting operatives confirmation
- Medicals– call to make appointments, email and text operatives booking confirmation, note database
- Dealing with operatives regarding issues with training and availability
- Dealing with Re-Issues of lost, stolen or damaged certificates
- ID Cards– Updating, creating, printing, scanning to drive, texting individuals to collect (Safety Critical PWT & T002/3)
- Obtaining purchase orders for courses and updating internal spreadsheet
- Chase outstanding certificates
- Training reports– send reports monthly to relevant managers
- Registering new starters on the system and sending them the application pack and reference requests and verifying their Eligibility to Work
- Checking Eligibility to Work of current operatives, as and when they are expiring
- Drug and Alcohol tests– booking operatives allocated timeslots for these to be carried out
- Carrying out Drug and Alcohol tests on the operatives (training will be provided)
Adhoc duties
- Ensuring that the branch administration is kept up to date and accurate, with required information easily accessible
- Receiving and handling incoming queries via email and telephone
- Scanning and electronic filing of relevant documents
- Ensuring all on-site contractors’ details are entered and maintained correctly onto the appropriate system
Where you'll work
Unit 10
101 Stephenson Street
London
E16 4SA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The course runs for 18 months and although we are thinking City Skills that offer a remote course, we are open to looking at providers that require a day in a class room based environment. We will look at this depending on the learning style of the individual appointed.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
- working to deadlines
About this employer
Established in 1969, Morson Group has grown from a small start-up to a global leader in technical recruitment, with a £1.4 billion turnover. With over 30 offices in the UK and locations across Canada, the USA, Australia, and Europe, we’re proud to be the UK’s top technical recruitment agency and the 3rd largest worldwide. We're also honoured to be ranked among the Top 100 Best Large Companies to Work For! Under the leadership of our CEO, Ged Mason OBE, who took the reins from his father, founder Gerry Mason, nearly a decade ago, we've thrived while maintaining the values that make Morson unique. We’re a close-knit, hardworking team that’s grounded in kindness, care, and collaboration. It’s why over 35% of our colleagues have been with us for over 10 years – loyalty and passion run deep at Morson!
Company benefits
You will be entitled to 26 days annual leave.
After this apprenticeship
- This role can then move into a full time position, then move to a Senior Operations Support Administrator role upon achieving targets and high performance
Ask a question
The contact for this apprenticeship is:
CITY SKILLS LIMITED
The reference code for this apprenticeship is VAC2000006273.
Apply now
Closes in 25 days (Friday 16 January 2026 at 11:59pm)