Apprentice Recruitment & Customer Service Assistant
HARTE CONSULTING LTD
HUDDERSFIELD (HD3 3HR)
Closes in 13 days (Sunday 4 January 2026 at 11:59pm)
Posted on 22 December 2025
Contents
Summary
A great opportunity to join Harte Recruitment in a varied role, contributing to a fast-paced, supportive and friendly team environment.
- Wage
-
£15,704 to £25,396.80, depending on your age
National Minimum Wage
Check minimum wage rates (opens in new tab)
The starting apprenticeship wage applied for the 1st 12 months. However, if the budget allows there may be an increase, this will also be based on satisfactory employment and meeting apprenticeship targets.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, Start and finish times: 08:30 - 17:00 (inclusive of half hour unpaid lunch break)
40 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a varied and hands-on apprenticeship role designed to help you develop new skills and take on increasing responsibility as you progress.
You’ll support the wider team across day-to-day operations while gaining practical, real-world experience in a professional office environment.
Key responsibilities will include:
- Using Microsoft Office, particularly Word and Excel
- Welcoming visitors and dealing with enquiries in a professional and friendly manner
- Answering the telephone and handling calls confidently and courteously
- Providing refreshments for visitors when required
- Accurately inputting data onto internal systems
- Supporting team members across the business as needed
- Responding to requests for information
- Assisting with admin, marketing, social media and AI-led processes
- Following company policies and promoting best practice
As part of your employment, you will complete a structured Apprenticeship Training Programme, supporting both your personal and professional development.
This includes:
- Attending and being punctual for all inductions, lessons and work-based training sessions
- Completing assignments within agreed timescales
- Building and maintaining an ongoing portfolio of evidence
- Accessing support from your tutor, assessor and manager whenever required
This is not an exhaustive list of duties. You will be expected to take on additional tasks relevant to your role as the business evolves, giving you valuable exposure and the opportunity to grow within the company.
Where you'll work
2ND FLOOR
WELLINGTON MILLS
70 PLOVER ROAD
HUDDERSFIELD
HD3 3HR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KIRKLEES COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Overview of Customer Service Level 2 Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
- Knowledge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
- Skills
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Behaviours / Attitude
- Developing self
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
- “Right first time”
You will complete an End Point Assessment this will involve the following:
- Showcase/Portfolio
- Interview
- Practical Observation
- Professional Discussion
You are given one day per week as time off to study; you will attend classes face to face at Kirklees College in Huddersfield. The study day is a Wednesday.
Requirements
Essential qualifications
GCSE in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good attitude
- Good attendance
- Good timekeeping
About this employer
Property & Construction Recruitment in the Northwest and Yorkshire
Specialist Talent. Straight-Talking Approach. Built to Last.
Welcome to Harte Recruitment — your go-to partner for expert property recruitment across the Northwest, Yorkshire, and key cities including Manchester, Leeds, Sheffield, and Newcastle.
After this apprenticeship
- There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
Ask a question
The contact for this apprenticeship is:
KIRKLEES COLLEGE
The reference code for this apprenticeship is VAC2000006222.
Apply now
Closes in 13 days (Sunday 4 January 2026 at 11:59pm)