Operations Support and Data Technician Apprentice

D S L GROUP LTD

Nottingham (NG15 0DP)

Closes on Saturday 31 January 2026

Posted on 19 December 2025

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Summary

The apprentice will play a key role in ensuring the business meet its key goals and targets.

Providing general administrative support to Operations, Sales and Business Support Teams.

This role will predominantly support Data Technicians and operations.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Between £7.55 & £8.50 (depending on candidate and experience)

Training course
Business administrator (level 3)
Hours
Monday to Thursday 8:30am to 5pm with 30 minutes lunch. Friday 8am to 4pm, 30 minutes lunch.

40 hours a week

Start date

Monday 2 February 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide general administrative and clerical support to ensure efficient office operations

  • Manage incoming and outgoing correspondence (emails, phone calls, mail, etc.)

  • Maintain and update company records, databases, and filing systems (both digital and physical)

  • Schedule and coordinate meetings, appointments, and travel arrangements

  • Assist in the preparation of regularly scheduled reports or presentations

  • Order and maintain office supplies and equipment; liaise with suppliers as needed

  • Support team members with administrative tasks and project coordination

  • Handle data entry and maintain accuracy in documentation and record-keeping

  • Greet visitors and provide general support to clients and staff

  • Making phone calls and providing excellent customer service

Where you'll work

Unit A
Willow Drive, Annesley
Nottingham
NG15 0DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administration Level 3 Standard
  • Relevant workplace training
  • Functional Skills if required

Your programme will be delivered online, with the following structure:

  • 9 workshops which will be delivered online on a monthly basis
  • During these sessions, new topics will be taught by your tutor
  • Between sessions, you’ll complete self-study tasks spread throughout the week
  • You will have regular meetings with your tutor on a 1-2-1 basis every 6-8 weeks

Requirements

Desirable qualifications

GCSE in:

  • English (grade at grade 4/C and above)
  • Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Logical
  • Team working
  • Patience
  • Enthusiasm to achieve & learn

About this employer

From everyday essentials to seasonal magic, DSL makes life simpler, brighter, and better.

At DSL, we believe the small things make the biggest difference.

A tool that helps you finish the job. A fragrance that lifts your mood. A suitcase that’s ready for adventure. A set of Christmas lights that turns a house into a home.

For over 40 years, we’ve been passionate about bringing products into people’s lives that are useful, affordable, and inspiring.

https://dsl.co.uk/ (opens in new tab)

Company benefits

At DSL, great work earns great perks: training & development, flexible hours, early finish Fridays, birthday leave, extra holidays, rewards & bonuses, charity events, free parking, staff discounts, treats, giveaways and a team culture.

After this apprenticeship

To be decided upon completion of the qualification however a long-term career is available.

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

The reference code for this apprenticeship is VAC2000006164.

Apply now

Closes on Saturday 31 January 2026