School administrator apprentice
Wilfred Owen Primary School
Shrewsbury (SY2 5SH)
Closes in 24 days (Monday 12 January 2026 at 11:59pm)
Posted on 19 December 2025
Contents
Summary
This is an exciting opportunity to work in a local school that prides itself on its warm, welcoming environment where everyone is made to feel valued and included. You will work with the team and provide support for the daily running of the school.
- Wage
-
£12,955.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday.
Term-time only.
33 hours a week
- Start date
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Monday 26 January 2026
- Duration
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1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide a welcoming and efficient reception service, receiving parents and other visitors, filtering telephone calls, taking and distributing accurate messages as required and processing enquiries when appropriate
- Be a point of contact for queries and questions regarding the school/school day
- Undertake general office duties, including maintaining and updating manual and computerised records and filing systems (e.g. pupil admissions records, registers, school meals, photocopying, collating and word processing. Retrieve and send emails and text message and use other online communication methods including social media
- Supporting with school diary management and room bookings
- Create communications to be sent to parents/carers and other organisations
- Assist in processing incoming post and deliveries.
- Maintain confidentiality of information in line with GDPR and the security of office systems, records, files and equipment
- Arrange orderly and secure storage of supplies
- Attend and participate in meetings
Where you'll work
Wilfred Owen Primary School
Monkmoor Campus Woodcote Way
Shrewsbury
SY2 5SH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship standard will be completed within the workplace, where the apprentice will have regular contact with the assessor. The assessment methods include face-to-face or online meetings, professional discussions and completing the portfolio. The off-the-job training requirement will be completed during the working week, away from the apprentice's normal role, for an opportunity to develop the knowledge, skills and behaviours required.
Additional training on workplace procedures will be provided by the employer.
More training information
- Comprehensive online and in-person training in line with statutory requirements for working within a school
- Practical updates, shared learning and a chance to build strong support networks with business support teams across other schools within Empower Trust
- Collaboration events led by Shared Services directors
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Reliable
- Punctual
- Patient and non-judgemental
About this employer
Wilfred Owen Primary School and Nursery is based in the Monkmoor area of Shrewsbury. Currently, there are 215 pupils who attend the school and a staff team of 37. It is a warm, welcoming school where everyone is valued and included.
After this apprenticeship
There is an opportunity for a role of Business Support Administration Assistant at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
The reference code for this apprenticeship is VAC2000006095.
Apply now
Closes in 24 days (Monday 12 January 2026 at 11:59pm)