Customer Service Apprenticeship Dodd Group

Sandwell Metropolitan Borough Council

Smethwick (B66 2NN)

Closes in 17 days (Monday 5 January 2026 at 11:59pm)

Posted on 19 December 2025

Print

Contents

Summary

The administration support role provides essential office and customer service support for Envirocare, a busy pest control and environmental services operation. This role ensures accurate recordkeeping and clear communication between technicians, customers, and management.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 6.00pm.

37 hours a week

Start date

Monday 26 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering incoming telephone calls maintaining a polite, calm, and efficient manner on the phone
  • Providing a positive and professional customer experience
  • Handling and replying to emails
  • Uploading reports to the system accurately capturing and updating the information
  • Using and generating reports for current jobs
  • Liaising with clients and subcontractors
  • Supporting sales and enquiries
  • Learning how to deal with complaints
  • Using multiple systems to upload, update, and close down works
  • Working as part of a supportive admin team, helping things run smoothly
  • Representing the company in a positive and professional manner
  • Any other reasonable tasks

Where you'll work

Unit 1
Rabone Park
Smethwick
B66 2NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues 
  • In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Council's Apprenticeships Team 
     

More training information

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

If successful, you would be expected to work within the team based in Birmingham. You will report into your mentor on a daily basis, also as the position is based in a garage the doors are open so it can be cold, but you are in an office based within the garage. 

About this employer

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

https://www.doddgroup.com/ (opens in new tab)

After this apprenticeship

There is the possibility of progressing on to a Level 3 Administration Apprenticeship position within the business once you have completed your Customer Service Level 2. We will then have a meeting to discuss the opportunities available to you.

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

The reference code for this apprenticeship is VAC2000005977.

Apply now

Closes in 17 days (Monday 5 January 2026 at 11:59pm)