Administration Assistant Apprentice

HARDYMAN GROUP LIMITED

Stourbridge (DY8 1PH)

Closes in 27 days (Thursday 15 January 2026 at 11:59pm)

Posted on 19 December 2025

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Summary

Working within a busy office as an Assistant Administrator you will be highly organised and will be tasked with supporting the smooth operation of a busy administration team. You will be responsible for all administration, data management for resident support, collating, reporting and ensuring the team has the resources and support needed. 

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  £7.55 per hour- Apprenticeship wage rising to £8.00 per hour on 1st April 2026. This will be the salary for the 1st 12 months then if employment continues the hourly rate will increase to at least the NMW for age

• Training course: Business administrator (level 3)
• Hours: Monday- Friday- 8.00am - 5.00pm (office). 1 Hour Lunch

  40 hours a week

• Start date:

  Friday 16 January 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide general administration support to the team & management
• Maintain and update databases, records and documentation for resident support
• Contacting Residents
• Emailing and Telephoning residents
• Sending letters/correspondence
• Monitoring KPI's
• Health & Safety Documentation
• Scheduling and rota management for onsite operatives
• Handle internal communications and distribute updates or announcements
• Liaise with IT and facilities to ensure equipment and systems are functioning properly
• Ensure compliance with company policies and procedures 

Where you'll work

Suite 1 Third Floor Cophall House
1 New Road
Stourbridge
DY8 1PH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administration Level 3 qualification
• Inhouse training- No college day release required

More training information

• Working within a busy office company completing all administrative documentation.
• Functional Skills maths and English if required
• Off The Job Training
• EPA

Requirements

Essential qualifications

GCSE in:

Maths and English (grade GCSE - grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

Must hold a UK driving licence.

Must be happy to work within a busy office environment. Any previous experience working within administration will be an advantage. Strong organisation and communication skills. High attention to detail.

About this employer

Hardyman & Co provide services for housing, commercial and resident support with disability adaptations working alondside contract administrators within social housing for local authorities with the Midlands areas.

After this apprenticeship

Full time employment.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000005956.

Apply now

Closes in 27 days (Thursday 15 January 2026 at 11:59pm)