Customer Service Apprenticeship
Whitemoor Medical Centre
DERBYSHIRE (DE56 0JB)
Closes on Friday 23 January 2026
Posted on 19 December 2025
Contents
Summary
Join Whitemoor Medical Centre as a Customer Service Apprentice and gain hands-on experience in a busy GP surgery. You’ll develop key skills in communication, administration, and patient care while working towards a recognised qualification - a great first step into an NHS career.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
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Working week: 30 hours. Monday to Friday, between 8.00am - 6:30pm. Shifts may include occasional evenings until 8.00pm and some Saturdays to support extended access services.
30 hours a week
- Start date
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Monday 2 February 2026
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice at Whitemoor Medical Centre, you’ll work as part of the front-of-house and administrative team, supporting patients and staff to ensure the smooth running of the surgery. You’ll develop strong communication and organisational skills while learning how a busy GP practice operates. Typical duties may include:
- Welcoming patients at reception, checking them in for appointments, and providing a friendly and professional first point of contact.
- Answering telephone and online enquiries, signposting patients to the right service, and handling requests with patience and care.
- Booking, rescheduling, and managing appointments using NHS systems to ensure patient needs are met efficiently.
- Processing prescription requests, liaising with clinicians and pharmacies, and ensuring accurate record-keeping.
- Supporting clinical teams by preparing patient notes, updating records, and ensuring information is correctly logged in practice systems.
- Assisting with administrative tasks, such as scanning and filing documents, handling incoming and outgoing correspondence, and supporting staff with day-to-day office tasks.
- Contributing to team meetings and training, learning about confidentiality, safeguarding, and patient-centred care.
Where you'll work
WHITEMOOR LANE
BELPER
DERBYSHIRE
DE56 0JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Requirements
Essential qualifications
GCSE in:
- English (grade 9 - 3)
- Maths (grade 9 - 3)
Desirable qualifications
GCSE in:
- English (grade 9 - 4)
- Maths (grade 9 - 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
- Willingness to learn
Other requirements
Interviews will be held face-to-face at Whitemoor Medical Centre, Whitemoor Lane, Belper, Derbyshire, DE56 0JB. Candidates should allow around 45–60 minutes.
Dress code: smart/business casual (comfortable but professional).
If you require any reasonable adjustments for the interview, please let us know in advance.
About this employer
Whitemoor Medical Centre is a well-established GP practice based in Belper, Derbyshire, providing high-quality primary care services to the local community. Rated Good by the Care Quality Commission, the practice is part of the Belper Primary Care Network and supports thousands of patients with a wide range of healthcare needs. The centre is also a training practice, committed to developing staff and providing excellent opportunities for learning and career growth within the NHS.
https://www.whitemoormedicalcentre-belper.co.uk/ (opens in new tab)
After this apprenticeship
On successful completion of the apprenticeship, you could progress into a permanent role such as Medical Receptionist, Patient Services Advisor, or Administrative Assistant. With further training and experience, there are opportunities to develop into roles such as Care Navigator, Team Leader, or other administration and management positions within the NHS.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC2000005936.
Apply now
Closes on Friday 23 January 2026