Skills & Employability Business Administration Apprentice
Worcestershire County Council
Worcester (2 available locations)
Closes in 13 days (Thursday 1 January 2026 at 11:59pm)
Posted on 19 December 2025
Contents
Summary
2 Business Admins will support the Skills and Employability team and Learning Services Team by providing high-quality administration and customer service. This role is key to the smooth and efficient running of the service and offers the opportunity to develop practical business administration skills in a professional working environment.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - Flexi-time working between 8.00am - 5:30pm. Will have occasional out-of-hours work for events, etc.
35 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
2 years
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administration Apprentice, you will provide high-quality administrative and customer service support to the Team. You will play a vital role in the smooth running of the service, supporting day-to-day operations and helping deliver excellent outcomes for colleagues and customers.
You will be adaptable, reliable, and eager to learn, with a positive attitude and strong communication skills. This role is ideal for someone who enjoys working in a fast-paced environment and wants to develop practical business and administration skills.
Key Responsibilities
- Undertake a wide range of administrative duties with sensitivity and confidentiality
- Handle enquiries coming into the service, signposting where appropriate
- Provide excellent customer service, including liaising with members of the public
- Support the organisation of meetings, activities, and events
- Use spreadsheets, databases, and service-specific software to produce reports and statistics
- Assist with general financial and administrative tasks
- Work to clear objectives and deadlines, responding flexibly to changing priorities
- Communicate effectively with internal and external stakeholders
- Contribute to the continuous improvement of administrative support services
- Take responsibility for your own learning and development, completing all training required as part of the apprenticeship standard.
What We're Looking For
- A passion for delivering excellent customer service
- Strong written and verbal communication skills
- Good organisational skills and attention to detail
- A proactive and “can do” approach to work
- Willingness to learn and develop new skills
- Ability to work independently as well as part of a team
At Worcestershire County Council, we are guided by our people values:
- Customer Focus – delivering high-quality services that meet customer needs
- Can Do Culture – being proactive, creative, and solution-focused
- Freedom within Boundaries – making constructive decisions that support responsive services
Why Join Us?
- Gain valuable workplace experience alongside a nationally recognised qualification
- Supportive team environment with on-the-job learning
- Opportunity to develop skills for a future career in business administration
If you’re motivated, organised, and ready to begin your career, we’d love to hear from you!
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- The Hive, Sawmill Cl, The Butts, Worcester, WR1 3PD
- Warndon Library The Fairfield Centre, Carnforth Drive, Worcester, WR4 9HG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training with the course provider will be provided bertween a mix of virtual and in-person learning (in Worcester), with 1 day out of the working week being dedicated to this (20% off-the-job).
Requirements
Desirable qualifications
GCSE in:
- English (Literature/Language) (grade 4 - 9 (C - A*))
- Mathematics (grade 4 - 9 (C - A*))
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
If you're a care leaver and you meet the minimum essential criteria, you will be guaranteed an interview. Please ensure this is mentioned on your application. This also applies if you have a declared disability as part of the disability confidence scheme, or if you or a family member is part of the Armed Forces community as part of the Armed Forces Covenant. Please note if you already have a level 3 or higher qualification in a related area to this apprenticeship or have significant experience, you will be automatically rejected as this is considered overqualified.
About this employer
Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.
http://www.worcestershire.gov.uk (opens in new tab)
Company benefits
- 26 days paid holiday, plus bank holidays, with up to 31 days after 5 years service.
- Local Government Pension Scheme
- Shop discounts via MyLifestyle benefits
- 24/7 Employee Assistance Programme
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- You will receive a level 3 apprenticeship qualification in Business Administration.
- With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.
Ask a question
The contact for this apprenticeship is:
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
The reference code for this apprenticeship is VAC2000005922.
Apply now
Closes in 13 days (Thursday 1 January 2026 at 11:59pm)