Epos & Technical Support Apprentice

Yorkshire Payments

BRIGHOUSE (HD6 1JN)

Closes on Friday 23 January 2026

Posted on 18 December 2025

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Summary

This is a great opportunity to join our organisation in the role of Epos & Technical Support.

As part of our Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

  • The pay may be negotiated and may rise after a probation period has been successfully completed.
  • Salary depending upon experience + additional on call allowance and bonus scheme

Training course
Applications support lead (level 4)
Hours
Full time hours working 9.00am - 5.00pm Monday to Friday with additional on call WFH, covering evening and weekends.

38 hours a week

Start date

Monday 2 February 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be extremely proactive, self-motivated and be able to provide excellent customer service.

The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.

Full clean driving license is essential as site visits and installations will be integral to the role.

Key Responsibilities:

  • Demonstration of our services to potential customers in person and remotely
  • Building customised Epos systems in line with customer requirements
  • 1st line technical support to customers, via phone, email, and ticket system
  • Troubleshooting Epos/ Technical issues
  • Diagnosing and resolving faults remotely
  • Providing timely and accurate customer feedback
  • Configuration of hardware / software
  • Installation of equipment at customer site and providing training for use.
  • Management of own diary to build and install projects within SLA’s
  • Stock taking and reporting
  • Stock ordering and management

Where you'll work

22 BETHEL STREET
BRIGHOUSE
HD6 1JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Applications support lead (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Other requirements

·       Full clean driving license

·       Previous experience within a customer facing role would be advantageous

·       To have a good understanding of IT & Network systems

·       Excellent communicator both with customers and within the business, during and after the Epos build/ product installation.

·       Proficient IT skills especially Word, Excel, Outlook

·       Work well under pressure / within agreed timescales

·       Flexible approach to work with the ability to cope with a busy growing business

·       Be a presentable, hands-on positive individual

·       To be proactive and customer focused.

·       Keen attention to detail and good problem-solving skills

·       Keep updated with procedural changes

About this employer

You will be working for one of Yorkshires best known Independent Merchant Services companies.

Company benefits

  • Company Pension Scheme
  • Plus, current additional company benefits and incentives
  • 22 Days holiday + x 8 UK Bank Holidays (1 additional day holiday for each full year completed, maximum 5 additional days)

After this apprenticeship

  • The role offers long-term security and the opportunity to progress into a permanent position

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

The reference code for this apprenticeship is VAC2000005537.

Apply now

Closes on Friday 23 January 2026