Apprentice Customer Service Practitioner Level 2

BCA Fleet Solutions

Doncaster (DN2 4SF)

Closes on Sunday 15 February 2026

Posted on 15 December 2025

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Contents

Summary

  • We are looking to recruit an enthusiastic and proactive individual to work within the Automotive customer service/parts sector.
  • This is an exceptional opportunity to join one of the UK's leading parts specialists. 

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
The core hours are Monday to Friday 8:00am to 5:00pm, with 1 hour unpaid break. You will be required to attend college in Armthorpe, Doncaster one day each week 9:00am to 4:00pm.

40 hours a week

Start date

Monday 13 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The successful candidate will be trained in all aspects of a high level of customer service
  • will be trained in receiving deliveries & checking off against invoices & inputting deliveries onto the system
  • packing parts for the team to put into vehicles
  • pricing & ordering parts
  • checking & ordering of consumables
  • monitoring the email inbox
  • chasing backorder parts & updating the system
  • liasing with suppliers for pricing & availability

Where you'll work

Walon House
Long Sandall
Doncaster
DN2 4SF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
  • EPA - End Point Assessment
  • Functional Skills in English & Maths (if required)
  • Employee Rights and Responsibilities ERR
  • Personal Learning and Thinking Skills PLTS
  • Training is by way of one day each week at our Doncaster centre in Armthorpe

Requirements

Desirable qualifications

GCSE in:

  • English (grade 9-4)
  • Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Physical fitness
  • Eager to learn
  • Reliable
  • Punctual
  • Hard working

Other requirements

  • All applicants should consider the location of the job in Kirk Sandall and the training centre in Armthorpe and look into whether both are within suitable travelling distance.

About this employer

  • Our business takes many different forms. From delivering complex remarketing solutions to providing critical logistics services, we really are the backbone of the UK’s automotive supply chain.
  • Together, we’re more than just the sum of our parts. We’re a talented team with diverse experiences, backgrounds and skills. This is what sets us apart. Whether you’re an IT specialist, financial professional, or yard operative, you’ll find a culture that supports you, trusts you and allows you to thrive.
  • At BCA, you’ll have all you need to feel part of a team.

https://www.bca.com (opens in new tab)

After this apprenticeship

  • The possibility of progression to level 3 and/or full-time employment.

Ask a question

The contact for this apprenticeship is:

DONCASTER ROTHERHAM AND DISTRICT MOTOR TRADES GROUP TRAINING ASSOCIATION LIMITED

The reference code for this apprenticeship is VAC2000005133.

Apply now

Closes on Sunday 15 February 2026

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