Customer & Business Support Apprentice

WEST AUTOMOTIVE LIMITED

NEWCASTLE UPON TYNE (NE5 1BF)

Closes in 20 days (Friday 2 January 2026 at 11:59pm)

Posted on 12 December 2025

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Summary

• During this apprenticeship, the successful candidate will support the smooth running of our operations by handling a variety of administrative and customer-facing tasks.

• Wage:

  £15,704 to £25,396.80, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

  • Yearly Salary: £8.00 hr / £16,640 per year

• Training course: Business administrator (level 3)
• Hours: Days and times to be confirmed.

  40 hours a week

• Start date:

  Monday 26 January 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Taking phone and face-to-face bookings.
• Updating customers with job progress.
• Updating calendar and job cards.
• Ordering parts and equipment.
• Data entry.
• Creating estimates and invoices.
• Providing a good standard of customer service and communication.

Where you'll work

UNIT 4
CRISPIN COURT
NEWCASTLE UPON TYNE
NE5 1BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GATESHEAD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Weekly day release to college
• 18 months, plus 6 months End Point Assessment

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Friendly
• Polite
• Empathetic
• Reassuring

About this employer

• We are West Automotive LTD specialising in car and light commercial vehicle repair. Including Servicing, MOT, Remapping, DPF issues, Tyres, Brakes, Diagnostics, Welding and more.

After this apprenticeship

• Business Administration role within the business

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

The reference code for this apprenticeship is VAC2000005083.

Apply now

Closes in 20 days (Friday 2 January 2026 at 11:59pm)

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