Business Administration Apprentice
DOUBLE QUICK (HEATING) LTD
Thetford (IP24 1HG)
Closes in 30 days (Monday 12 January 2026)
Posted on 12 December 2025
Contents
Summary
We are a fast-paced and growing family-run establishment, situated on the outskirts of Thetford. We are distributors to Trade customers, nationally, of designer radiators, towel rails and all accessories needed. The team are looking to recruit a Business Administration Apprentice to join their team.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday (8:00-16:00).
38 hours a week
- Start date
-
Monday 2 February 2026
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main roles and responsibilities:
- General office administration: Managing emails, phone calls, enquiries, meeting scheduling, filing, and maintaining office supplies.
- Document management: Preparing and updating company documents such as correspondence, spreadsheets, forms, and internal reports.
- Data entry: Accurately entering sales orders, delivery notes, supplier invoices, and customer records into the company’s ERP or order processing system.
- Processing customer orders: Entering orders into the system, checking stock availability, confirming dispatch dates, and issuing order confirmations.
- Handling customer enquiries: Answering questions about radiator specifications, prices, stock levels, delivery times, and after-sales issues.
- Producing sales documentation: Creating quotes, pro-forma invoices, sales invoices, and credit notes in line with UK invoicing and VAT requirements.
- Customer account support: Maintaining customer details, checking payment status, and liaising with accounts when needed.
Where you'll work
Double Quick (Heating) Ltd, Units 3 , & 4 St Helens House
Thetford
IP24 1HG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Initiative
- Logical
- Team working
- IT skills
Other requirements
Small office of 5 staff with a supervisor. Fast-paced but friendly team and atmosphere.
About this employer
A local domesric heating services employer. As a family-owned business, it means they can react quickly to the changing needs of our customers and they have the freedom to create partnerships with our specialist radiator manufacturers around the globe.
After this apprenticeship
There are various roles that we can apply to any successful completion of the apprenticeship. The company continues to grow and roles do become available. Our aim is to help the apprentice complete their course and then retain them within the company, helping them progress in their career.
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
The reference code for this apprenticeship is VAC2000004988.
Apply now
Closes in 30 days (Monday 12 January 2026)
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After signing in, you’ll apply for this apprenticeship on the company's website.