IT Support Apprentice
JUST I.T. TRAINING LIMITED
Leeds (LS11 8PR)
Closes in 18 days (Wednesday 31 December 2025 at 11:59pm)
Posted on 12 December 2025
Contents
Summary
We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
- Wage
-
£15,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
What You’ll Do (with support and training)
- Answer customer queries by phone, email and remote support tools
- Log tickets in our system and keep them up to date
- Help to troubleshoot basic IT issues (passwords, email, printers, connectivity, etc.)
- Work alongside experienced 1st and 2nd line engineers and learn from them
- Help provide clear, friendly customer service at all times
As you progress, you’ll start to learn about:
- Windows 10/11 and basic server concepts
- Office 365 / Microsoft 365
- Basic networking and security
- Remote support tools and cloud services
About You You don’t need prior IT work experience – just the right attitude. We’re looking for someone who:
- Has a genuine interest in IT and technology
- Enjoys solving problems and helping people
- Communicates clearly and politely
- Pays attention to detail and is willing to learn
- Works well as part of a team
Basic computer skills (using Windows, Office, email, browsers) are important. Any IT studies, hobbies, or home projects are a bonus.
Where you'll work
Connect House Global Ave
Leeds
LS11 8PR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- Information Communications Technician Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
- Positive attitude
- Motivated
- Passion for ICT
- Troubleshooting
- Hardware and software
About this employer
Lily is The Home of Digital Transformation. We are a multi-award-winning Managed Service Provider of IT and Communications solutions for businesses. We deliver a wide range of innovative solutions to small, medium and large enterprises across the UK, enabling them to future-proof their operations while reducing costs, increasing revenue, and improving efficiency.
At Lily, we are proud of our fast-paced, high-performance culture. We live by our core values: Passion, Performance, Inspiration and Integrity. If you thrive in a dynamic environment where challenges are embraced, success is celebrated, and growth is constant, then Lily is the place for you.
After this apprenticeship
- Potential full-time position for the right candidate after completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000004980.
Apply now
Closes in 18 days (Wednesday 31 December 2025 at 11:59pm)
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