IT Technician Apprentice

Wise Origin

Wymondham (NR18 0QT)

Closes in 19 days (Friday 2 January 2026 at 11:59pm)

Posted on 12 December 2025

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Summary

We’re seeking an enthusiastic and motivated IT Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Automatic payrise on 1st April 2026 

Automatic pay increase after one year on programme for 19+ year olds

Training course
Information communications technician (level 3)
Hours
Monday to Thursday 8 am - 4 pm Friday 8 am - 3.30 pm.

37 hours a week

Start date

Thursday 15 January 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Maintain reliable internet and network connectivity across the sites
  • Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
  • Install and configure hardware/software on workstations and devices
  • Set up and manage user accounts in Microsoft 365, MIS, and other systems
  • Maintain and contribute to an IT knowledge base for future problem-solving
  • Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
  • Carry out routine maintenance, replace consumables, and complete minor repairs
  • Keep accurate inventories and security mark equipment
  • Monitor and maintain network security, ensuring safe and appropriate use
  • Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
  • Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
  • Set up and operate AV equipment for assemblies, school events, and performances
  • Film, edit, and produce video content for internal and external use.
  • Liaise with suppliers for AV equipment hire or purchase
  • Provide technical support for IT-related projects across the sites 
  • Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
  • Assist with examination material preparation and submission

Where you'll work

1 Folly Road
Wymondham
NR18 0QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING FOR FUTURES LTD

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program
  • Depending on the apprentice’s needs, the frequency of these sessions may vary

Requirements

Essential qualifications

GCSE in:

Maths and English (grade (Grade A-C or 4-9))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

About this employer

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

https://wiseorigin.co.uk/ (opens in new tab)

Company benefits

  • Eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s, ASOS, and Vue cinema
  • Pay rise after 12 months, prizes, and vouchers for Apprentice of the Month

After this apprenticeship

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LEARNING FOR FUTURES LTD

The reference code for this apprenticeship is VAC2000004942.

Apply now

Closes in 19 days (Friday 2 January 2026 at 11:59pm)

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