Business Administration Apprentice

THE WOODLARKS CENTRE LIMITED

Surrey (GU10 3RB)

Closes in 22 days (Sunday 4 January 2026 at 11:59pm)

Posted on 11 December 2025

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Summary

The Business Administration Apprentice plays a key role in ensuring the smooth daily operation of the home. This position provides frontline communication support, coordinates staff and resident transport arrangements, maintains essential administrative systems, and supports both staff and residents through efficient organisation.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am - 5pm (1-hour paid break per day)

  40 hours a week

• Start date:

  Monday 12 January 2026

• Duration:

  1 year 9 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Manage all inbound and outbound telephone calls, directing queries to the appropriate team members and providing a professional first point of contact for residents, families, staff, and external partners
• Work closely with the Senior Carer to create the weekly resident driving schedule, allocating vehicles according to individual needs for appointments and in-house activities
• Organise the weekly staff driving rota by contacting volunteer drivers, confirming availability, and arranging taxi bookings for staff travel when required
• Order and monitor stationery and general office supplies to ensure the home remains fully equipped
• Maintain and update the staff calendar, ensuring accurate recording of annual leave, appointments, and other key dates
• Scan, file, and organise internal documentation to support efficient record-keeping
• Produce the monthly Allocation Book using the binding machine, ensuring both day and night teams have an up-to-date resource for recording daily resident information
• Print and distribute the monthly cleaning checklists for the housekeeping team
• Manage the setup and coding of staff and resident keycards, including adding facial recognition details to the internal access system
• Create monthly calendars for the management team on supervisions appraisals etc and monitor these on spreadsheets
• Assist the management team with general admin such as making spreadsheets

Where you'll work

Lodge Hill Road
Lower Bourne
Farnham
Surrey
GU10 3RB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WAVERLEY BOROUGH COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Administrative skills
• Team working
• Non judgemental
• Patience

Other requirements

Disclosure and Barring Service (DBS) check required.

About this employer

The Woodlarks Centre is an exceptional care home and activity centre situated in a beautiful location on the outskirts of Farnham. Our mission is to provide the highest quality of care and support for people with a range of disabilities, in a warm and stimulating environment. At The Woodlarks Centre we specialise in providing a very wide range of care services. Whatever the level of care needed, we aim to ensure our residents are in comfortable surroundings, with others whose company they enjoy, and that they receive the most appropriate care for their needs.

https://thewoodlarkscentre.org/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Consideration for a full-time administration position or other positions. 

Ask a question

The contact for this apprenticeship is:

WAVERLEY BOROUGH COUNCIL

The reference code for this apprenticeship is VAC2000004908.

Apply now

Closes in 22 days (Sunday 4 January 2026 at 11:59pm)

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