Customer Service/Reception Apprentice
Vauxhall Dudley Motor Company
Dudley (DY2 7AZ)
Closes on Thursday 15 January 2026
Posted on 11 December 2025
Contents
Summary
Dudley Motor Company are looking for a professional person for their reception. Must have a smart appearance and excellent telephone manner, as will be customer-facing.
- Wage
-
£16,881.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
£7.55 per hour rising to £8.00 from 1st April 2026
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday-Friday 8.00am-5.00pm
1/2 hour lunch.
43 hours a week
- Start date
-
Friday 16 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Working on the main reception desk
- Meeting and greeting face-to-face with customers
- Assisting with customer requests and queries
- Answering telephones- inbound and outbound calls
- Working and liaising with the workshop controller regarding vehicles booked in for maintenance and repairs
- Logging information and booking vehicles in for service & repairs on IT systems
Where you'll work
Trindle Road
Dudley
DY2 7AZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STAFF SELECT LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- No day release required- In-house training/ coach visits
- Functional skills maths & English if required
More training information
- Customer Service Practitioner L2
- Functional Skills if required
- OTJT
- EPA
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Dudley Motor Company are a main Vauxhall new car dealership serving the West Midlands area and beyond.
After this apprenticeship
Full-time employment may be available on completion of the apprenticeship, depending on business needs and performance.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
The reference code for this apprenticeship is VAC2000004857.
Apply now
Closes on Thursday 15 January 2026
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