Level 3 IT Communications Apprenticeship
Wise Origin
Leeds (LS25 6AS)
Closes in 21 days (Friday 2 January 2026 at 11:59pm)
Posted on 10 December 2025
Contents
Summary
The ICT Apprentice will support the on-site ICT service across the school's network, assisting with software and hardware maintenance, resolving technical issues, and providing support to staff and pupils to ensure service continuity, smooth administration, and strong learning outcomes.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Thursday, 8:00 am - 4.30 pm with a 1-hour break
Friday, 8.00 am - 4.00 pm with a 30-minute break with a 1-hour lunch break.
37 hours a week
- Start date
-
Tuesday 20 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties:
- Using the ICT Helpdesk service solution, provide proactive and reactive service support across the Trust via the ticket system
- Contribute to the effective performance and service provision of ICT services within the Trust to minimise disruption
- Participate in the collection, collation, processing and storage of data and information to comply with school reporting requirements
- To test, diagnose and resolve network, software and hardware faults (including peripherals), and perform maintenance repairs and upgrades
- Implement routine manual and computerised systems, practices and procedures to ensure that data and information is current, relevant, effectively and securely collected and that reporting complies with planned outcomes and obligations, reporting any concerns as required
- Maintain the integrity and security of all systems by use of appropriate user protocols and undertake related monitoring and reporting
- Provide user support to identify and respond promptly to routine system or process issues that arise within an agreed framework of performance criteria
- Support contingency arrangements to respond to any unforeseen or unplanned circumstances that may arise to maintain the safety and security of data and information, maintain security and minimise disruption
- To contribute to the work of the team under supervision, in the delivery of projects and support as required including ICT security and efficient use of resource
- To maintain an awareness of ICT developments
- Support teaching staff and pupils in technical aspects of ICT
- Assist in the maintenance of the ICT network
- Manage local computer files, backing up, archiving and deleting information as appropriate
Where you'll work
Garden Lane
Sherburn In Elmet
Leeds
LS25 6AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
https://wiseorigin.co.uk/ (opens in new tab)
Company benefits
- Discounts: eligible for an NUS card, apprenticeship travel discounts, and special rates at places like Nando’s and ASOS.
- Regular pay rise after 12 months, prizes, and vouchers for Apprentice of the Month!
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC2000004761.
Apply now
Closes in 21 days (Friday 2 January 2026 at 11:59pm)
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