MC Truck & Bus Parts Advisor Apprenticeship
MC TRUCK & BUS LIMITED
Nursling (SO16 9TA)
Closes in 29 days (Sunday 11 January 2026)
Posted on 10 December 2025
Contents
Summary
This apprenticeship is the level 2 Customer Service Practitioner standard programme with a Parts bolt on with MC Truck & Bus in Southampton, SO16 9TA. As a Parts Advisor apprentice, you will learn how to source, order and supply automotive parts whilst giving expert advice, handling inventory, and ensuring efficient customer service.
- Wage
-
£18,785 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 08:00 - 17:00 (w/ half an hour break daily).
43 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Remit are proud to be partnered with MC Truck & Bus (Volvo) to deliver their Parts apprenticeships. MC Truck & Bus (Volvo) has always recognised the value that apprenticeships can bring to the business. A Volvo trained apprentice will become a top class asset to their business for years to come.
In this Apprenticeship you will be part of a experienced team of Parts Advisors making sure the operations within the department run smoothly, whilst also receiving expert training.
Roles & Responsibilities include:
- Identifying and verifying for quality, quantity and description, parts stocks and other goods from suppliers.
- Receiving into the department and correctly locating items in established bin and other locations.
- Accurately identifying, locating and picking parts for workshop staff and customers’ by means of acquired knowledge, parts catalogues and computer stock lists.
- Conducting all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service.
- Working within agreed discount structure and customer terms including the sensitive areas of credit withdrawal.
- Seeking ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.
- Enhancing the reputation of MC Truck & Bus at every opportunity when interacting with others.
What you’ll achieve:
On successfully completing the Volvo Apprentice Programme, you will gain national qualifications recognised throughout the industry/other industries:
Customer Service Practitioner Level 2
Where you'll work
Test Lane
Nursling
SO16 9TA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REMIT GROUP LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2.
On successful completion, you will receive:
- Level 2 in Customer Service
- Level 1 Functional Skills in English & Maths (if required)
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Communication skills
- Enthusiasm to learn
Other requirements
Closing Dates: Please submit your application along with your CV as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of applications.
About this employer
With roots firmly planted in the commercial vehicles market, MC Truck & Bus have been providing transport solutions for over 30 years. With a demonstrable track record of consistently delivering new and preowned vehicle sales, contract hire, rental, fleet and asset management, maintenance and support services on a national level, MC Truck & Bus are proudly part of the Volvo Trucks dealer network. Founded in 1927, Volvo is one of the world's leading manufacturers of heavy commercial vehicles and diesel engines. Delivering cutting edge innovation and technical excellence while staying true to their core values of Saftey, Quality and Environmental impacts.
After this apprenticeship
MC Truck & Bus provide all their apprentices with the skills needed to become fully qualified and competent individuals with a secure vocation. A Volvo trained apprentice will become a top class asset to their business for years to come. Volvo will do everything they can to help you achieve your goals.
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
The reference code for this apprenticeship is VAC2000004731.
Apply now
Closes in 29 days (Sunday 11 January 2026)
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