Business Administration Apprentice

TRANSPARENT COMMUNICATIONS LIMITED

Hampshire (PO6 3DL)

Closes on Saturday 31 January 2026

Posted on 10 December 2025

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Summary

PETA ltd are proud to be working with Transparent Communications to recruit and train a new Business Administration Apprentice. Your job role will involve providing support to the management and administration team and will be an all-encompassing role involving answering phone calls, despatching goods, raising invoices and ordering stock.

• Wage:

  £13,741 a year

  Check minimum wage rates (opens in new tab)

  Starting wage will be between £13,741 and £18,000 depending on experience.

• Training course: Business administrator (level 3)
• Hours: Mon - Fri 09.00 -17.00

  35 hours a week

• Start date:

  Monday 9 February 2026

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you a hardworking, self-motivated and enthusiastic individual looking to become part of a strong team in a varied and exciting role? If so, then this is the role for you.

The Business Administration Apprentice will be responsible for the following duties:    

• Answering phones and fielding customer / supplier queries
• Working through the despatch process to ensure the timely release of orders to customer
• Loading of invoices into Sage and raising of customer invoices off of the e-commerce system
• Providing support to the team by chasing prices, helping on quotes when busy
• Provide some first level of customer support via phone & e-mail 
• Take steps to resolve customer queries and complaints by speaking to the management team and/or contacting couriers and suppliers
• Deal with complaint emails and phone calls
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Maintain a consistent and professional attitude
• Take on additional duties when required
• Adhere to stated policies and procedures regarding health and safety in the workplace
• Adhere to procedures regarding the proper use and care of equipment and materials associated with the role

Where you'll work

Northern Buildings, 4 Northern Road
Cosham
Portsmouth
Hampshire
PO6 3DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Eager to learn
• Proactive and uses initiative
• Relationship building
• Motivated and driven

About this employer

Transparent Communications is an IT and AV solutions provider, with vast experience of specifying and delivering solutions over the past 21 years. 

We do a lot of work within the education sector but we are also members of Joscar and approved suppliers to global companies in the defence sector, having delivered over £1m worth of business to them over the past 3 years. The Ministry of Defence has also purchased from us on several occasions, with repeat orders going to several barracks / RAF bases throughout the UK. In addition to this, we've also supplied repeatedly into national government agencies and departments, including the Home Office, Crown Prosecution Service and US Embassy.

https://transparent-uk.com/ (opens in new tab)

Company benefits

• 20 days holiday plus bank holidays 
• 3 permanent staff 
• Training and development
• Close to public transport links
• A good working environment 
• Small business

After this apprenticeship

There is the intention for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

PETA LIMITED

The reference code for this apprenticeship is VAC2000004673.

Apply now

Closes on Saturday 31 January 2026

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