Customer Service Sales Apprentice
Target Components Ltd
Pioneer Ind Est (WF10 5QU)
Closes in 30 days (Friday 9 January 2026)
Posted on 9 December 2025
Contents
Summary
Exciting opportunity to work in an established company, seconded to a market leader in modern technological solutions, working as a Level 2 Customer Service Apprentice for Newline Interactive. You will support the sales team in achieving business growth by assisting in strategic plan execution, customer relationship management, and market analysis.
- Wage
-
£14,918.80 to £24,126.96, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
37.5 hours a week - Monday to Friday 9am - 5.30pm.
38 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Target are an IT hardware and software distributor supplying the independent retail channel as well as online retailers, system integrators, and reseller customers. We have an expanding portfolio working with over 50 direct or exclusive brands, including taking our own branded products to market.
We are seeking a hard-working and self-sufficient customer service apprentice to join the team as a seconded employee for our partner Newline Interactive. Newline is a global provider of interactive touch displays and collaboration solutions. This junior role is an excellent opportunity for someone eager to develop their skills under the guidance of experienced professionals. The successful candidate will be responsible for supporting the Newline UK business through a variety of commercial activities to drive business growth for its clients.
Job Purpose:
As a Level 2 Customer Service Apprentice will support the sales team in achieving business growth. This role offers hands-on experience in sales operations, marketing trends, and performance reporting while working toward achieving key performance indicators (KPIs) and compliance standards.
Key Responsibilities:
1. Strategic Planning & Execution
Support the implementation of the company’s strategic sales plans to achieve business objectives.
•Assist in monitoring progress toward set goals and targets.
2. Customer Needs Clarification
- Engage with customers to understand their requirements and provide tailored product or service solutions.
• - Ensure customer expectations are clearly communicated and met.
3. Competitive Information Collection & Reporting
- Gather, analyse, and report on competitor activities and market trends.
- Provide insights to support strategic decision-making.
4. Financial & Performance Targets
- Assist in meeting financial goals through effective sales support and opportunity development.
- Contribute to the achievement of monthly, quarterly, and annual KPIs.
5. Customer Relationship Management
- Establish and maintain positive relationships with customers through effective communication and follow-up.
- Support the customer lifecycle from acquisition to after-sales service.
6. Marketing & Sales Activities
- Support the updating of marketing trends and materials.
- Participate in sales activities, including preparing quotations, assisting with customer training, and coordinating product demonstrations.
7. Events & Trade Shows
- Assist in the preparation and participation of sales campaigns, exhibitions, and trade shows.
- Represent the company professionally during customer and industry events.
8. Reporting & Forecasting
- Prepare weekly reports of sales performance for the Country Manager.
- Contribute to sales forecasts and provide constructive feedback to improve performance.
9. Customer Engagement
- Conduct customer visits to gather feedback and ensure satisfaction.
- Follow up on leads and maintain accurate records in the CRM system.
10. Compliance & Quality Standards
- Ensure adherence to company policies, sales regulations, and ethical standards.
- Maintain accurate documentation in compliance with internal and external requirements.
This is a hybrid role, with both office and home working.
- Age-related salary with the opportunity to earn attractive bonuses through exceeding targets.
- All equipment (including a Newline monitor) will be provided
- 24 days of annual leave.
- Workplace pension
- Christmas shutdown
- Medical cash plan
- Annual company profit share scheme
https://newline-interactive.com/uk/
Where you'll work
Unit 5 Pioneer Way
Pioneer Ind Est
WF10 5QU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
REALISE LEARNING AND EMPLOYMENT LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to upskill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. If successful, you will complete a Customer Service Apprenticeship Standard, which includes;
- Customer service level 2 apprenticeship standard
- Functional Skills (maths, English and ICT) if required
- Employment Rights and Responsibilities (ERR)
- Personal Learning and Thinking Skills (PLTS)
This will be delivered by your dedicated training provider, Realise.
Requirements
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication Skills
- Customer care skills
- Initiative
- Number skills
- Organisation skills
- Problem solving skills
Other requirements
This role is a sales role and will involve lots of work on the phone, dialling out as well as answering calls.
About this employer
Target Components is an employee-owned national IT distributor, providing a comprehensive range of hardware, software, and accessories for over 25 years. From individual components to custom PC builds and enterprise-level solutions, we've got you covered. Target comprises two business units, Target Components and Servers Plus. Servers Plus specialises in servers, networking and enterprise infrastructure products, primarily selling to managed service providers (MSPs) through a dedicated sales team and website. Newline puts intuitive collaboration tools at your fingertips, helps build an engaging, dynamic working environment and brings efficiency to meetings. Inspiring colleagues to participate and interact, and giving proactive collaboration a boost!
After this apprenticeship
Opportunities for progression to Sales Executive or Account Manager roles upon completion.
Ask a question
The contact for this apprenticeship is:
REALISE LEARNING AND EMPLOYMENT LIMITED
The reference code for this apprenticeship is VAC2000004646.
Apply now
Closes in 30 days (Friday 9 January 2026)
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After signing in, you’ll apply for this apprenticeship on the company's website.