ICT Support Technician Apprentice
North London Collegiate School
Edgware (HA8 7RJ)
Closes on Tuesday 13 January 2026
Posted on 9 December 2025
Contents
Summary
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!
- Wage
-
£26,476 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 8.00am - 4.30pm
38 hours a week
- Start date
-
Wednesday 28 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first and second line support to all school staff in line with the IT SLA
- Monitor and respond to issues via the IT Helpdesk and escalate when needed
- Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/photocopiers, and classroom AV equipment
- Install, configure, deploy, and decommission IT hardware; image/re-image devices and manage deployments via Microsoft Intune
- Assist with account and system administration (Active Directory, Microsoft 365) and basic network tasks such as cabling and connectivity
- Maintain software, security updates, antivirus, and licensing compliance across all devices
- Perform daily checks on classrooms and IT equipment to ensure reliable operation for teaching and learning
- Manage and maintain the school’s asset register, tagging new equipment and monitoring stock requirements
- Support teaching and learning technology, digital signage, and laptop booking/setup processes
Where you'll work
Canons Drive
Edgware
HA8 7RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLVEWAY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
15 - 18 Months (15 months on programme learning + 3 month EPA period)
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
- CompTIA A+
- AZ - 900
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
Other requirements
Enhanced DBS Check
About this employer
At NLCS, we deeply value our staff and are committed to their well -being and professional growth. We understand that a supportive and nurturing environment is crucial for everyone, not just our students. Our comprehensive staff development programme and strong support network ensure that our staff thrive both professionally and personally. We are looking for a new IT Support Technician to support the smooth operation of all IT systems across the school by providing technical assistance to staff and pupils, maintaining equipment, and supporting infrastructure under the supervision of the IT Manager. This is a hands -on, customer -facing role suitable for a proactive and reliable individual with strong technical and interpersonal skills
https://www.nlcs.org.uk/ (opens in new tab)
Company benefits
- Fee remission, please note this is 60% for the first daughter and 30% for the second daughter
- Remission is prorated for part time staff
After this apprenticeship
- We are looking to offer full time employment upon successful completion of the Apprenticeship
Ask a question
The contact for this apprenticeship is:
SOLVEWAY LIMITED
The reference code for this apprenticeship is VAC2000004622.
Apply now
Closes on Tuesday 13 January 2026
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