Office Administrator Apprentice

BURTON SMITH LIMITED

Bedfordshire (MK45 4HR)

Closes in 14 days (Wednesday 24 December 2025 at 11:59pm)

Posted on 9 December 2025

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Summary

Burtonsmith is a rapidly growing plumbing and heating company based in Wrest Park, Silsoe. We are seeking a proactive and enthusiastic Apprentice to join our small, friendly team. This is a newly created and varied role, offering an excellent opportunity to develop your administrative skills and grow within the business.

• Wage:

  £15,704 a year

  Check minimum wage rates (opens in new tab)

  Annual Salary

• Training course: Business administrator (level 3)
• Hours: Mon – Fri: 8:00 – 17:00

  40 hours a week

• Start date:

  Monday 12 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your responsibilities will include:

Front Desk Support
• Answering phones and directing calls.
• Greeting visitors and handling basic inquiries.

Administrative Tasks
• Filing documents (physical and digital).
• Photocopying, scanning, and printing.
• Managing incoming and outgoing mail.

Data Entry
• Updating records and databases.
• Assisting with spreadsheets and basic reports.

Office Maintenance
• Keeping communal areas tidy.
• Monitoring and restocking office supplies.

Support for Senior Staff
• Assisting with scheduling meetings.
• Preparing meeting rooms and refreshments.
• Running errands within the office or externally.

Where you'll work

Wrest Park
Silsoe
Bedfordshire
MK45 4HR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training with Milton Keynes College. Ongoing training, support and development with the employer. Business Administrator Level 3.

Requirements

Essential qualifications

“GCSE” in:

• “Maths” (grade 9-4)
• “English” (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Numeracy
• computer literate
• professional
• highly organised
• attention to detail
• multitasking
• communication skills.

Other requirements

We are seeking an individual who is confident, positive and professional, with the ability to communicate clearly and effectively with customers, engineers and clients at all levels. Full training will be provided on our in-house systems, but you should already be proficient in using email, Microsoft Word and Excel. Please be aware of office location (Wrest Park, Silsoe MK45 4HR) and ensure you can travel their and to Milton Keynes College, one day per month, for delivery aspect of Apprenticeship.

About this employer

Burton Smith has been operating since 2015, providing services across a significant portion of England. Since its establishment, the business has secured several contracts with home insurance providers and has built a large domestic client base that continues to flourish to this day. Our mission was not only to offer plumbing services but also to provide comprehensive solutions, overseeing the construction of each house or property from the ground up, and managing all stages in between, including plumbing, heating, water supply, electrical installations, and bathroom fitting.

After this apprenticeship

Opportunity for the right candidate to grow and develop within the company.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC2000004536.

Apply now

Closes in 14 days (Wednesday 24 December 2025 at 11:59pm)

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