Medical Receptionist Apprentice

DR HANDRA & PARTNERS SURGERY

HUDDERSFIELD (HD2 1AE)

Closes in 23 days (Friday 2 January 2026 at 11:59pm)

Posted on 9 December 2025

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Summary

Fartown Green Surgery in Huddersfield are looking for an apprentice to join their reception team. You will join a dedicated team of healthcare professionals, who have an appetite for innovation and have been part of building a new Primary care model. Bilingual in Punjabi or Hindi would be an advantage.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Hours can vary due to nature of practice open hours but this will be agreed

37 hours a week

Start date

Sunday 18 January 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering telephone and booking appointments
  • Word document management
  • Guiding patients
  • Listening to patients queries, complaints and compliments and dealing with appropriately
  • EMIS medical computer management system.
  • Scanning
  • Filing

Where you'll work

34 FARTOWN GREEN ROAD
HUDDERSFIELD
HD2 1AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will attend training at National Business College on Greenhead Rd, 1 day per fortnight.

Customer service practitioner (Level 2) apprenticeship, including Functional Skills in English and maths if required.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working

Other requirements

It would be beneficial if the apprentice could speak Punjabi or Hindi to meet the needs of the patients.

About this employer

Dr Handa & Partner is one of the leading GP practice in Huddersfield and it is located at 34 Fartown Green Road, Huddersfield, West Yorkshire, HD2 1AE. 

After this apprenticeship

For the right candidate to progress into administration or full time reception role

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000004517.

Apply now

Closes in 23 days (Friday 2 January 2026 at 11:59pm)

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