IT Support Apprentice
LONDON LUTON AIRPORT OPERATIONS LIMITED
LUTON (LU2 9NU)
Closes in 13 days (Tuesday 23 December 2025)
Posted on 9 December 2025
Contents
Summary
Join London Luton Airport as an IT Support Apprentice and earn a Level 3 ICT qualification. Open to LU1–LU4 residents, this 16-month programme blends practical IT support with structured training to develop skills in hardware, software, networking and modern workplace technologies.
- Wage
-
£25,878 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37 hours per week (Including one study day)
Typical working hours – shift pattern (8am-5.30pm), including on-call after 3 months of service
37 hours a week
- Start date
-
Thursday 12 February 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
- Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritized correctly.
- Provide remote support to end-users on a wide range of IT issues, including hardware, software, and networking problems
- Complete daily checks, such as backups from the night before
- Provide support for Microsoft and Office 365
- Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process
Where you'll work
PERCIVAL HOUSE
134 PERCIVAL WAY
LONDON LUTON AIRPORT
LUTON
LU2 9NU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LDN APPRENTICESHIPS LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
PERCIVAL HOUSE, 134 PERCIVAL WAY, LONDON LUTON AIRPORT, LUTON, LU2 9NU
More training information
You’ll be enrolled in the Level 3 Information Communication Technician Apprenticeship, designed by LDN Apprenticeships. This standard covers everything you need to succeed in today’s IT world — from IT operations, system configuration, data management, and digital transformation initiatives.
- Duration: 16 months (12-month apprenticeship, 4-month gateway period to prepare for EPA)
- Delivered by LDN Apprenticeships (Ofsted-rated Outstanding)
A-Level equivalent qualification upon successful completion of the apprenticeship - 1-1 meetings with assigned skills coach
- Opportunity to network and learn with other apprentices in monthly live sessions
- In person development days every 6 months
- CompTIA Bootcamp – 5 day bootcamp course in preparation of the A+ Certification
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C) and above)
- Maths (grade 4 (C) and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Other requirements
All apprenticeships are subject to passing enhanced background checks in aviation, including a Disclosure and Barring Service check.
About this employer
London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include Jet2, easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al. The airport is owned for community benefit by Luton Rising, a company wholly-owned by Luton Council, which has invested more than £500m in front-line, voluntary and charitable services since 1998. LLA continues to be major employer and a key economic driver in Bedfordshire — supporting 28,000 jobs and contributing £830 million per year to the local economy. To learn about the progress London Luton Airport is making across its sustainability programme please click here. Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/
After this apprenticeship
This could be a good gateway into an entry level role within the IT Team.
Ask a question
The contact for this apprenticeship is:
LDN APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000004429.
Apply now
Closes in 13 days (Tuesday 23 December 2025)
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