Customer Service Apprentice
Thatchers Cider Company Ltd
North Somerset (BS25 5RA)
Closes in 23 days (Friday 2 January 2026)
Posted on 8 December 2025
Contents
Summary
As a Customer Service Apprentice, you’ll learn everything there is to know about delivering outstanding customer service. You’ll gain hands-on experience in our customer service department, working alongside experienced colleagues and supporting a range of activities that put the customer at the heart of everything we do.
- Wage
-
£19,500 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Days of the week: Monday-Friday (will include rotational weekend working).
Times to be confirmed.
Hours per week: 40hrs.
Breaks and lunchtime: 30min lunch break.
40 hours a week
- Start date
-
Thursday 15 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is an exciting opportunity for anyone who wants to start a career in Customer Service, enjoys talking to people, and has the drive to grow our brand, develop relationships, and provide exceptional service to our loyal customers.
Daily duties will include:
- Manage incoming and outgoing calls to customers
- Use our bespoke IT software to carry out your day-to-day role
- Place customer orders and assist with promotional items/POS
- Create delivery schedules and process installation requests and repairs
- Manage and process customer returns
- Complete monthly reporting
- Support the Thatchers Cider Shop – both customer-facing and administration
- Package online sales for dispatch to customers
- Deliver all aspects of customer care
- You’ll gain a strong grounding in the business and develop expertise in customer service, communication, and administration
Alongside your line managers and college assessors, our dedicated Talent Team will be there to guide you through your full Thatchers Company Induction, as well as support you throughout your career journey, in the form of regular check-ins.
We’ll help you to complete a L3 Customer Service Apprenticeship with Weston College, and we’ll tailor a training plan just for you, helping you grow through attending business events and networking opportunities.
Where you'll work
Myrtle Farm
Station Road
Sandford
North Somerset
BS25 5RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Level 3 Customer Service apprenticeship standard:
- Attendance of 1 workshop a month
- Assessor visits to the workplace once the workshops have finished to prepare you for your End Point Assessment
- If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both maths and English. This will include sitting an exam
- You will be given some of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
- End point assessment to achieve your final apprenticeship grade
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Logical
- Initiative
- Smartly presented
- Confident
Other requirements
Must live within a reasonable commutable distance to our main site, as this role is based full-time on-site. Must be 18+ to work in our on-site cider shop, which is an essential part of the role.
About this employer
Since 1904, Thatchers has been crafting some of the world’s best cider. Now in our fifth generation of family cider makers, we take pride in our Somerset roots.
We’ve grown a lot, thanks to big investments in marketing, people development, innovative tech, and our world-class cider mill. But guess what? We’re just getting started.
https://www.thatcherscider.co.uk/ (opens in new tab)
Company benefits
- Tasty discounts at our cider shop (for those over 18!) and pub, The Railway Inn
- Career opportunity in a stable, expanding company
- Student discount card
After this apprenticeship
This is the first time we have advertised for a dedicated Customer Service apprentice. However, we have had previous apprentices who have progressed into Customer Service Team Leader roles.
Ask a question
The contact for this apprenticeship is:
WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION
The reference code for this apprenticeship is VAC2000004414.
Apply now
Closes in 23 days (Friday 2 January 2026)
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