Customer Service Apprenticeship
TRAVIS PERKINS PLC
Birmingham (B11 2AX)
Closes on Sunday 1 February 2026
Posted on 8 December 2025
Contents
Summary
- Talk to customers on our trade counter and build strong relationships.
- Support our customers with their purchases by providing information on our products, preparing quotes, and taking sales over the phone.
- Work with a friendly, down to earth team to provide great customer service.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday + alternative Saturday mornings.
44 hours a week
- Start date
-
Monday 2 February 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting customers, understanding their needs and directing them to the right product or service.
- Assisting with order processing.
- Supporting stock management by checking inventory levels, restocking shelves, and helping with deliveries.
- Learning product knowledge to provide accurate advice to customers.
- Communicating with suppliers and customers over the phone or email to provide updates, resolve queries and arrange collections and deliveries.
Where you'll work
Unit 6, Kings Road Industrial Estate
Kings Road, Tyseley
Birmingham
B11 2AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAVIS PERKINS PLC
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
About this employer
One of the UK's largest supplier of building materials, serving trade professionals and DIY customers through a network of business branches nationwide. The business operates multiple well known brands, with a focus on customer service, sustainability, and supporting the contruction industry.
After this apprenticeship
Progress into roles such as:
- Assistant Branch Manager
- Driver
- Sales
- Tool Hire Apprentice
- Join the Leadership Development Programme
Ask a question
The contact for this apprenticeship is:
TRAVIS PERKINS PLC
The reference code for this apprenticeship is VAC2000004351.
Apply now
Closes on Sunday 1 February 2026
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