Apprentice Sales Assistant
HANCOCK & SON MENSWEAR LTD
Grimsby (DN32 9DR)
Closes in 25 days (Sunday 4 January 2026 at 11:59pm)
Posted on 8 December 2025
Contents
Summary
Hancock’s Menswear has a fantastic opportunity for a new apprentice to join our friendly, family-run team. You’ll learn the art of exceptional customer service, suit styling, and personalised fittings. This is a hands-on apprenticeship where you’ll increase your skills, confidence, and real retail expertise.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Working flexibly between normal working hours are 09.00 – 17.00 Monday to Saturday.
30 hours a week
- Start date
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Monday 19 January 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Hancock’s Menswear is a long-established, family-run business based on Freeman Street in Grimsby, dedicated to providing genuine, people-first service.
As our new apprentice, you’ll assist with retail sales, customer service, social media marketing and all aspects of the day-to-day running of the store.
Your duties will include:
- Serving customers, ensuring they experience the best possible customer service.
- Learning about our wide inventory of different stock including suits to purchase and hire, and additional accessories.
- Retail sales, up-selling and helping customers to find appropriate alternatives.
- Helping to keep the store clean and tidy, always presented in the best way possible.
- Checking order details, deliveries and monitoring stock levels.
- Assisting with telephone enquiries.
- Helping to create social media posts and content to promote the store and our inventory.
- All other associated duties as required
Where you'll work
252-256 Freeman Street
Grimsby
DN32 9DR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face-to-face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.
You will have a review every 8–12 weeks with your Line Manager and Trainer to discuss your progress.
Requirements
Desirable qualifications
GCSE in:
- English (grade 3/D)
- Maths (grade 3/D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Friendly, polite and talkative
- Reliable
- Smart, professional appearance
Other requirements
Hancock’s Menswear is located on Freeman Street in Grimsby. Please check the location and ensure you will be able to reliably report for work on a daily basis.
About this employer
Hancock’s Menswear is a long-established, family-run business based on Freeman Street in Grimsby, dedicated to providing genuine, people-first service. For more than 20 years, we’ve been helping customers across Lincolnshire look and feel their best for life’s important moments, from weddings and proms, to interviews and first jobs. We pride ourselves on offering a welcoming, pressure-free experience where time, attention, and proper care come as standard. Joining our team means becoming part of a friendly, supportive environment where you’ll learn traditional service skills and play a key role in helping customers find the perfect fit with confidence and ease.
After this apprenticeship
This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning, that could lead to a permanent job role, and possible internal progression.
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
The reference code for this apprenticeship is VAC2000004325.
Apply now
Closes in 25 days (Sunday 4 January 2026 at 11:59pm)
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