Business Administrator Apprentice

KENA CARE LTD

Anglesey Road (DE14 3NT)

Closes in 13 days (Sunday 21 December 2025)

Posted on 5 December 2025

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Summary

Join our team at Kena Care Ltd as an Apprentice Business Administrator! You will be Providing general administrative support so that other staff can work efficiently, as well as answering and resolving issues via phone, email, and face-to-face interactions with internal and external customers/stakeholders.

• Wage:

  £15,600 a year

  Check minimum wage rates (opens in new tab)

  Following GOV.UK guidelines of:; 21 and over £12.21 per hour.; 18 to 20 £10.00 per hour.; Under 18 £8.00 per hour.; -Apprentice £8.00 per hour

• Training course: Business administrator (level 3)
• Hours: Monday - Friday 9am-5pm.

  38 hours a week

• Start date:

  Wednesday 28 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

An average week for a business admin apprentice is dynamic and varied, acting as the operational heartbeat of the office. The specific tasks will shift between routine administrative support and project-based work, all designed to build core competencies.
The apprentice's schedule usually balances practical work with dedicated study time:
• Record Keeping: Creating, maintaining, and improving organized physical and digital files and records of business activity, handling confidential information appropriately.
IT Proficiency: Using various IT packages (e.g., MS Office, databases, CRM systems) to write documents, perform financial processes, and record data.
• Organisation & Planning: Managing diaries, scheduling appointments and events, organizing meetings, and taking minutes, shift booking.
• Financial Admin: Assisting with processing invoices, timesheet processing, purchase orders, and tracking expenses.
• Problem Solving: Applying a solutions-based approach to resolve challenging complaints or improve business processes.
• Project Assistance: Using project management principles to plan, monitor, and report on tasks or small projects.
• Process Improvement: Reviewing current administrative procedures and making suggestions for improvements to efficiency.
• Learning and Development: The apprentice spends roughly 80% of their time on-the-job (practical application) and 20% on "off-the-job" training. This dedicated study time, mandated as part of the apprenticeship agreement, could be one day a week at a college/training provider, or structured online learning modules completed during work hours.
• Mentorship and Support: The apprentice is assigned both a workplace mentor (a senior colleague) and a training provider assessor. They will have regular check-ins and review sessions to track progress toward their qualification milestones.
• Skill Application: The apprentice will be expected to gradually take ownership of administrative processes, progressing from simple data entry to managing complex tasks, such as coordinating a small event or handling client communications independently, as they gain confidence and competence.
A Typical Week (Monday - Friday)
Monday: Planning & Communication- Clear out weekend emails, update team calendars, prepare agendas for the week. Process timesheets and Update staff on their weekly readings.
Tuesday: Data Management- Input expenses and invoices into the accounting software, chase overdue timesheets from colleagues and file all timesheets.
Wednesday: Off-the-Job Training- The apprentice might attend a virtual workshop or a college course.
Thursday: Training Update- Update all training documents, recruitment files and email staff with pending training or documentation.
Friday: Close-out & Process Improvement- Ensure all records are filed correctly for the week, order office supplies, and spend an hour documenting or improving a specific administrative process (e.g., refining the new starter onboarding checklist).

Where you'll work

Anglesey Business Centre
Anglesey Road
DE14 3NT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURTON AND SOUTH DERBYSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required).
• Level 2 Functional Skills in maths and English (if required).

This apprenticeship is delivered through a combination of Work-Based Assessment and day/block release.  The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• IT skills
• Organisation skills
• Presentation skills
• Problem solving skills
• Team working
• Time-Management

Other requirements

Wage following GOV.UK guidelines.

About this employer

Kena Care is a specialist employment business, which supplies to care homes, hospitals and other healthcare clients in Burton-On- Trent with highly trained nurses, social workers, care assistants, support workers and more.

After this apprenticeship

There possibility of working as an administrator within Kena Care and carer progress.

Ask a question

The contact for this apprenticeship is:

BURTON AND SOUTH DERBYSHIRE COLLEGE

The reference code for this apprenticeship is VAC2000004202.

Apply now

Closes in 13 days (Sunday 21 December 2025)

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