Application Support Lead Apprentice

DATAMERE SOFTWARE LTD

HEALD GREEN (SK8 3GZ)

Closes on Friday 9 January 2026

Posted on 5 December 2025

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Summary

Velocity Academy have an exciting new opportunity for a Software Apprentice with Datamere, a software company, based in Cheadle. This is a fantastic opportunity for someone to get themselves into Software and kickstart a career. 

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Applications support lead (level 4)
Hours
Monday - Friday, 09:00 - 17:30 with some flexibility from 8.00am.

38 hours a week

Start date

Monday 19 January 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To help in developing the Datamere utility product GENUS® and related software 
  • Testing recent developments 
  • Assist in fixing customer bugs, and (to a lesser extent) answering queries, and writing reports in SQL 
  • Apply strong verbal and listening skills to develop a clear understanding of the business 
  • Troubleshoot, investigate and solve customers’ issues 
  • Document where necessary – code, release notes, tutorials 
  • Advise management on progress 
  • Training in our development processes in VB.NET, SQL Server

Where you'll work

UNIT 5
THE COURTYARD
2 FINNEY LANE
HEALD GREEN
SK8 3GZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

Applications support lead (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Training schedule

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 Software Development Technician qualification, with training in how to:  

  • Write simple code for discrete software components following an appropriate logical approach to agreed standards 
  • Apply appropriate secure development principles to specific software components 
  • Develop user interfaces as appropriate to the type of component being developed 
  • Apply industry standard approaches for configuration management 
  • Functionally test that the deliverables for that component have been met or not 

For a full list of programme modules visit: https://velocity-pt.co.uk/  

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/ 9-4)
  • Maths (grade A*-C/ 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Datamere Software are utility software specialists and are the driving force behind the design and development of one of the UK's leading utility applications - GENUS©. GENUS© is the software solution for independent gas shippers/suppliers, offering a full life cycle system for both domestic and commercial customers. Power has recently been added into the intuitive dual fuel interface ensuring complete compliance with the D flows in the new XML format. 

http://www.datamere.co.uk (opens in new tab)

Company benefits

  • Relaxed and friendly atmosphere in a small team 
  • Pension 
  • Flexible working - times and remote (once established) 
  • Free weekly lunch 

After this apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position

Ask a question

The contact for this apprenticeship is:

VELOCITY 1ST LIMITED

The reference code for this apprenticeship is VAC2000004172.

Apply now

Closes on Friday 9 January 2026

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