IT Apprentice
PROFESSIONAL APPRENTICESHIPS LTD
Gloucester (GL2 9PG)
Closes on Sunday 11 January 2026
Posted on 5 December 2025
Contents
Summary
This is an incredible opportunity to join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour.
Working on the helpdesk, you’ll learn how to handle support requests from clients.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, times to be confirmed.
38 hours a week
- Start date
-
Thursday 22 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will learn:
- Being the first point of contact for support requests via phone, email or ticket
- Basic remote IT support
- Managing the ticketing support system
- Maintaining client documentation
- Regular communication with clients on the status of their support requests
- Using the software system to manage requests remotely
- On-site project work
- Escalating more complex requests to senior staff
If you love problem-solving and are passionate about helping people, this is the role for you!
During your apprenticeship, you will be studying towards your Level 3 Information Communications Technician Apprenticeship, delivered by Professional Apprenticeships through a mixture of classroom learning and 1-1 tutor support.
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering such topics as IT security, data, remote infrastructure, maintenance processes and the elements and architecture of computer systems and loads more.
With a wealth of knowledge and experience, you’ll be well-supported by the owners of the business and can look forward to excellent development opportunities within your role.
This is an incredible opportunity to start a rewarding career in IT with a fun, friendly team who are invested in developing their team. Upon successful completion of your apprenticeship, you can look forward to fantastic career progression within the business.
Where you'll work
Twigsworth Business Centre
Gloucester
GL2 9PG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PROFESSIONAL APPRENTICESHIPS LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
- Data Security
- Hardware & Software
- Computer Networking and so much more
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
- Cloud & Mobile Technologies
- Technical Problem-Solving
- Advanced Data Security
- Computer Networks
- IT Communication & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.
Company benefits
You will receive generous incentives for reaching team and company goals, an easy-going environment and your birthday off work each year.
After this apprenticeship
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
PROFESSIONAL APPRENTICESHIPS LTD
The reference code for this apprenticeship is VAC2000004162.
Apply now
Closes on Sunday 11 January 2026
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