Business Administrator Apprentice

ROBINSONS FACILITIES SERVICES LTD

Bishop Thornton (HG3 3BF)

Closes in 30 days (Friday 9 January 2026 at 11:59pm)

Posted on 8 December 2025

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Summary

Working under supervision of the Operations Manager, you will be involved in all aspects of the operations function, with a particular focus on coordinating the work schedules of our in-house engineers and subcontractor partners. Speaking confidently on the phone should be second nature it will be needed for many of the day-to-day responsibilities.

Wage

£18,000 a year

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Up to 35 days holiday (including bank holidays)

Training course
Business administrator (level 3)
Hours
8:00am to 5:00pm, Monday to Thursday. 8:00am to 4:30pm, Friday.

40 hours a week

Start date

Thursday 29 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The role will be extremely varied and as well as scheduling in engineers/subcontractors’ jobs it will involve updating records on simPRO (our job management software) and Microsoft Excel, contacting suppliers and subcontractors to get better prices or chase down delivery dates for parts, extracting data from reports for quotations and much more.
  • Calling and emailing customers, engineers, suppliers, and other stakeholders to co-ordinate work.
  • Updating records on our job management software, simPRO, on Microsoft Excel and elsewhere as required.
  • Processing timesheets and other relevant documents.
  • Preparing and following up quotations for a variety of maintenance, repair and installation works in co-operation with engineers, suppliers, subcontractors, and other members of the team.
  • Coordinating with the Accounts Team and other internal team members as required.
  • Scanning, filing, and archiving documents, opening post and general housekeeping as required.
  • Completing other tasks as required to support the operations function and the broader business.

Where you'll work

The Courtyard
Oakwood Park Business Centre
Fountains Road
Bishop Thornton
HG3 3BF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprenticeship will be delivered on the employers’ premises via Teams.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative skills
  • Analytical skills
  • Attention to detail
  • Communication skills
  • Creative
  • Customer care skills
  • Initiative
  • IT skills
  • Numeracy skills
  • Organisation skills
  • Problem solving skills
  • Team working

Other requirements

There is no public transport available to the office.

About this employer

We are a well-established and growing maintenance and repair service provider of heating, ventilation, air-conditioning (HVAC), water/plumbing, electrical and other plant, and equipment in commercial properties in and around Yorkshire. The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers. We have a small, friendly office team who work from our office in Bishop Thornton, Harrogate and a great bunch of field-based engineers who work on our customers' sites throughout Yorkshire. Employing the right people is extremely important to us, and we would encourage applicants to thoroughly read our job specification(s) and visit our website https://www.robinsonsfs.com/ to find out more about our business, before deciding whether to apply for this role.

After this apprenticeship

Opportunity for permanent employment upon successful completion, as well as further training and upskilling opportunities and potential progression pathways into other apprenticeships, such as Associate Project Manager Level 4 and Operations Manager Level 5.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC2000004136.

Apply now

Closes in 30 days (Friday 9 January 2026 at 11:59pm)

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