Loan Administration Apprenticeship

COMMSAVE CREDIT UNION LTD

Northampton (NN3 6BJ)

Closes in 27 days (Tuesday 6 January 2026 at 11:59pm)

Posted on 5 December 2025

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Summary

This exciting role ensures that loan applications are processed fairly, securely and promptly, with a focus on delivering excellent service and accurate record keeping. This position includes using guidelines to ensure that applications are processed swiftly, and documentation provided is authentic and free from mis-statement or error. 

• Wage:

  £18,900 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm. After passing probation you would also be required to work 1 Saturday every month, this is 9am to 1pm

  39 hours a week

• Start date:

  Wednesday 7 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Process member loan applications 
• Communicate with members via phone, email, text to keep them informed 
• Review documents provided by members, being aware of potentially fraudulent activity  
• Accurately verify and store correctly relevant documentation 
• Make decisions to accept documentation 
• Interview members where appropriate in order to assist loan officers with a lending decision 
• Administrative tasks as assigned by the Lending Manager or Loans Senior Administrator 

Where you'll work

2 Summerhouse Road
Moulton Park Industrial Estate
Northampton
NN3 6BJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator Apprenticeship delivered by Starting Off
• OneFile online virtual learning system
• Dedicated apprenticeship Starting Off tutor 

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Logical
• Initiative
• Patience

About this employer

Our client is one of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans.

https://www.commsave.co.uk/ (opens in new tab)

Company benefits

• Pension scheme
• Health Care scheme
• 22 days holiday + bank holidays
• Social events

After this apprenticeship

• Possibility for a permanent position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

The reference code for this apprenticeship is VAC2000004101.

Apply now

Closes in 27 days (Tuesday 6 January 2026 at 11:59pm)

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