Junior IT Support Technician Apprentice
Wise Origin
Aylesbury (HP22 5WJ)
Closes in 13 days (Friday 19 December 2025 at 11:59pm)
Posted on 5 December 2025
Contents
Summary
The Junior IT Support Technician will provide technical support and assistance to employees and customers, troubleshoot hardware and software issues, and help resolve technical problems. This will be an excellent opportunity for someone looking to start a career in IT support.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Automatic pay rise in April 2026.
- Training course
- Information communications technician (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm with 30 minute unpaid lunch break.
38 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Provide technical support and assistance to employees and customers via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
- Diagnose and resolve technical problems, including network connectivity, email, and software applications
- Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
- Collaborate with other IT team members to resolve complex technical issues
- Document and track technical issues and resolutions
- Perform routine maintenance and updates on IT systems and equipment
- Provide training and guidance to employees on IT systems and equipment
Requirements:
- Demonstrate an aptitude and enthusiasm for Computers and Information Technology
- Outstanding communication and customer service skills absolutely essential
- Any experience in a computer support role will be welcome
- Excellent problem-solving and analytical skills
- A self-starter with high levels of initiative
- Ability to work in a fast-paced environment with constantly changing priorities
Where you'll work
Unit 1, Symmetry Park
Samian Way, Aston Clinton
Aylesbury
HP22 5WJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING FOR FUTURES LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Given the site location being a driver, with access to own vehicle, is essential.
About this employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
After this apprenticeship
This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
- Network or Systems Administration
- Cyber Security
- Cloud Computing
- IT Project Management
- Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is VAC2000004069.
Apply now
Closes in 13 days (Friday 19 December 2025 at 11:59pm)
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