Business Administration Apprentice - IT Managed Services - Broadbridge Heath

INVOLVE SELECTION LIMITED

Horsham (RH12 3PB)

Closes in 9 days (Friday 19 December 2025 at 11:59pm)

Posted on 5 December 2025

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Summary

A fantastic opportunity has just arisen within one of our established clients, a leading ICT Managed Services Provider based in Broadbridge Heath. We are looking for someone eager to support our highly successful across our operations and accounts teams. ICT capability is must, especially across EXCEL and tracking systems. 

Wage

£16,000 a year

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1st year wage is offered between £15,000 and £17,000 depending on interview, immediate start available

Training course
Business administrator (level 3)
Hours
Monday- Friday, 9.00am- 5.00pm.

38 hours a week

Start date

Monday 22 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking to recruit a Business Administration Apprentice to work in a small, but busy office environment on a full time, permanent basis. The hours are 09:00-17:30 with an hour for lunch.  

This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration.  

Role and responsibilities to include:  

  • To be the first point of contact for new and existing customers  
  • Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated  
  • Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines  
  • Liaise with management at head office, suppliers and customers at all levels  
  • Keep track of all on-site consumables and replenish stock  
  • Provide high level of customer service  
  • Load supplier invoices onto accounts package and reconcile against purchases made  
  • Experience, skills and qualities required:  
  • Customer service experience preferable  
  • Administration experience essential  
  • The ability to work under pressure in time sensitive role  
  • Good time keeping and communication skills are imperative  
  • Be able to take ownership of workload  

Where you'll work

Field Place
Byfleets Lane, Broadbridge Heath
Horsham
RH12 3PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The successful applicant will complete and obtain a Level 3 Business Administrator Apprenticeship through Vocate Training. 

You will be taught through:

  • 6-8 Weekly 1-2-1 Sessions with your tutor
  • Regular online classes and webinars
  • 7.5 hours (avg) per week Off the Job Training
  • The course is a 12-18-month programme

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Our client is a managed service provider who specialise in Print, IT and Communications for SMEs to international businesses and education providers. We work closely with our clients to ensure they receive the best product and service for them at the best price.

After this apprenticeship

  • A full-time position is expected following successful completion of the apprenticeship
  • The administration role may be a gateway to further career opportunities, such as management or senior support roles

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

The reference code for this apprenticeship is VAC2000004030.

Apply now

Closes in 9 days (Friday 19 December 2025 at 11:59pm)

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