Business Administrator Apprentice

Gravesham Friendly

Gravesend (DA11 8HN)

Closes in 13 days (Tuesday 23 December 2025 at 11:59pm)

Posted on 5 December 2025

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Summary

Are you ready to earn while you learn? We're offering an exciting apprenticeship opportunity for motivated individuals who want to gain hands-on experience, develop valuable skills, and build a rewarding career.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm.

35 hours a week

Start date

Monday 19 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Work in a small team and learn insurance claims handling procedures
  • Develop marketing/promotion skills, including social media posts
  • Helping our finance team with reports/tasks and supporting all other parts of the business as and when needed.
  • Manage incoming calls
  • Support your colleagues with general tasks and office duties

Where you'll work

The Old Rectory
Springhead Enterprise Park, Springhead Road, Northfleet
Gravesend
DA11 8HN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QUEST TRAINING SOUTH EAST LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

All training is work-based (no college)

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Gravesham Friendly has been supporting local families since 1877. We are a Financial Services organisation based in Gravesend, looking for a new member to join our fantastic team. 

Company benefits

We offer 25 days paid holiday – based on a pro rata calculation over a 12-month period. The office is closed during all bank holidays and weekends.

After this apprenticeship

  • Progression into a full-time role 

Ask a question

The contact for this apprenticeship is:

QUEST TRAINING SOUTH EAST LTD

The reference code for this apprenticeship is VAC2000004025.

Apply now

Closes in 13 days (Tuesday 23 December 2025 at 11:59pm)

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