Network Operations Apprentice
TUI UK LIMITED
Luton (LU2 9TN)
Closes on Monday 12 January 2026
Posted on 4 December 2025
Contents
Summary
Want to get your career off to a flying start? The sky's the limit with TUI. We are the world's number one tourism business, operating in around 180 destinations worldwide, which means limitless global opportunities for you and your future.
- Wage
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£24,000 a year
Check minimum wage rates (opens in new tab)
Starting salary for the role is £24,000 per annum with fantastic progression
- Training course
- Aviation ground specialist (level 3)
- Hours
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24/7 environment.
Can travel to Luton Head Office and work a 4-on-4-off shift pattern, including weekends. Shifts to be confirmed.
38 hours a week
- Start date
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Wednesday 1 April 2026
- Duration
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1 year 6 months
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on-time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands-on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast-paced, 24/7 environment.
About the Job
Operations Support
- Gain knowledge and skills to support 24/7 Operations Control Centre activities.
- Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams).
- Monitor the daily flying programme, including aircraft movements and delays.
- Provide operational support to ensure compliance with statutory, company, and commercial requirements.
- Record key “on-the-day” operational information.
Customer Support
- Draft and send customer communications during network disruption, following tone of voice guidelines.
- Liaise with stakeholders to minimise customer impact from programme changes.
- Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
- Monitor flight status and communicate delays accurately.
- Resolve “on-the-day” operational issues and maintain accurate welfare spend logs.
Planning Support
- Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licencing, and Leasing.
- Collect data for safety investigations and flight delay evidence packs.
- Support departmental quality systems to maintain compliance with processes and procedures.
Where you'll work
Wigmore House
Wigmore Place, Wigmore Lane
Luton
LU2 9TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOCOMOTIVATION LTD.
Training course
Aviation ground specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
Training schedule
More training information
Apprenticeship Learning & Development:
- Complete mandatory training and apprenticeship assignments.
- Attend personal and professional development courses.
- Prepare for end-point assessment and achieve Level 3 Aviation Ground Specialist Apprenticeship.
- Take ownership of personal development and reflection.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Other requirements
Is fluent in English (spoken and written). Holds 5 GCSEs (Grade 4 or equivalent) including Maths & English. 18+ years of age (or has turned 18 years old before 1st March 2026) for insurance reasons. Has at least 6 months of customer service experience. Happy to complete a DBS check prior to employment. Committed to completing the Level 3 Aviation Ground Specialist Apprenticeship (18 months). Is passionate about aviation and eager to learn. Can travel to Luton Head Office and work a 4-on-4-off shift pattern, including nights and weekends. Communicates clearly and confidently with different audiences. Is adaptable, proactive, and committed to personal development. We welcome applications from all. However, a requirement is that you provide evidence that our grades are the correct equivalent to GCSEs/A-levels or Degrees. If you have studied overseas, you may be required to apply for your grades to be converted, and you can do this by visiting: enic.org.uk and applying for a statement of comparability. Face-to-Face Assessment Centres at TUI Head Office (Luton) to be held on 3rd, 23rd & 27th February 2026.*** We have an under-representation of colleagues from ethnic minority and disabled communities at TUI and welcome applications from these groups.***We are part of the Disability Confident Scheme and welcome disabled applicants. As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.** Currently, TUI is unable to provide visa sponsorship, you must have a permanent right to live and work in the UK without sponsorship to be eligible to apply. This includes applicants in possession of a Tier 4 Student visa. Closing Date: 12th January 2026. We reserve the right to withdraw this advert should we receive lots of applications, so we recommend that you apply as soon as possible to be in with the best chance.
About this employer
Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community
Company benefits
Holiday benefits, discounts, special offers. Support in five areas & Financial, Health, Social, Community & Career. Excellent rates with foreign exchange. Pension scheme.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- This apprenticeship is designed to lead to a permanent role upon successful completion.
Ask a question
The contact for this apprenticeship is:
LOCOMOTIVATION LTD.
The reference code for this apprenticeship is VAC2000003993.
Apply now
Closes on Monday 12 January 2026
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