Leisure Team Member L2 Apprentice

GREENWICH LEISURE LTD

Hendon London (NW4 1PX)

Closes in 26 days (Monday 5 January 2026)

Posted on 4 December 2025

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Summary

GLL is currently recruiting a Leisure Team Member Apprentice to work in Barnet Copthall Leisure Centre, Hendon. If you have the skills and ambition to join us as a Leisure Team Member Apprentice, there's never been a more exciting time to join us.

Wage

£19,481 a year

Check minimum wage rates (opens in new tab)

please note the salary range for this position is from £19,480.62 up to £28,887.22

Training course
Leisure team member (level 2)
Hours
TBC at the interview stage.

40 hours a week

Start date

Monday 19 January 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll do:

Customer Experience:

  • Understand the services and products on offer to assist with customer questions and queries.
  • Support different types of customers with different needs. 
  • Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
  • Support the centre to deliver swimming lessons where required (qualification dependent).
  • Share knowledge with customers on the role exercise plays in health and well-being.
  • Conduct customers' gym inductions and health screening where required (qualification dependent).
  • Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience:

  • Support GLL's visions and values.
  • Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and general manager.
  • Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
  • Achieve and maintain all necessary qualifications, including ongoing CPD training.
  • Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like anywhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship: 

  • National Pool Lifeguard Qualification (NPLQ)
  • First Aid at Work (Level 3)
  • Certificate in Teaching Swimming
  • Level 2 Gym Instructor

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives. We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.

Where you'll work

Barnet Copthall Leisure Centre
Champions Way
Hendon London
NW4 1PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Leisure team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Work in a team to support peers and colleagues to meet the goals of the business.
  • Communicate (written, verbal) accurately and effectively and in line with legal requirements. E.g. Information on products and accident reporting procedures.
  • Undertake the operational housekeeping of the leisure facility. For example, assembling, dismantling, routine maintenance and storage of equipment. Cleaning tasks. Opening and closing procedures, including evacuation. Safe set up of equipment and activities.
  • Monitor customer use of equipment and ensure their safety, intervening as necessary.
  • Comply with the legal requirements to ensure the safety, security and well-being of all colleagues and customers within the facility, such as Equality Act, HSE Act, COSHH, RIDDOR, Safeguarding and Protecting Children, Data Protection, BSI and European guidelines relevant to the environment, first aid regulations.
  • Use IT including front of house system, social media and digital channels.
  • Perform all the duties of a swimming teacher including; delivering swimming lessons that develop water confidence, core aquatic skills, safety and technical skills across a range of participants of different abilities from non swimmer to advanced. Promoting and raising awareness of swimming opportunities. Supervising and leading swimming teachers assistants.
  • Perform the duties of a lifeguard including; working as part of a team to provide safe supervision of swimmers and prevent accidents. How to intervien providing rescues and life saving techniques when necessary.
  • Perform all of the duties of a gym instructor; including; conducting, gym inductions, client consultations, assessment and review and health screening. Use underpinning knowledge of anatomy, physiology, human movement and biomechanics and applying fitness training techniques. Planning, reviewing and delivering safe and effective gym based exercise programmes with individuals and small groups.
  • Plan activity sessions using techniques that are suitable for the participant(s) and their goals.
  • Undertake pre-activity screening and health and safety checks when leading group sessions/classes.
  • Lead groups using appropriate communication methods and instructing styles and apply suitable group management techniques when instructing participants.

Training schedule

The apprentice will receive full on-the-job training from the employer, they will get 20% off the job training, as well as full wrap-around support from SCL.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Customer care skills
  • Physical fitness
  • Swimming Skills
  • Communication skills

Other requirements

Additionally, GLL offers employees a range of employment benefits: * Access to a pension scheme. * Health Assurance and access to Counselling services. * Access to the tax-efficient Ride to Work bicycle purchase scheme. * Free annual eye tests. * Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

About this employer

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

After this apprenticeship

The apprentice can progress to the next level once they have completed their Leisure Team Member L2 Qualification.

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC2000003987.

Apply now

Closes in 26 days (Monday 5 January 2026)

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