Air Export Agent Apprentice
EXPEDITORS INTERNATIONAL (UK) LIMITED
Derby (DE74 2US)
Closes in 10 days (Wednesday 24 December 2025 at 11:59pm)
Posted on 10 December 2025
Contents
Summary
An exciting new apprenticeship with Expeditors UK learning to become an International Freight Forwarding Specialist. An exiting role where you will be ensuring timely and accurate movement of freight and information, while providing exceptional customer service.
- Wage
-
£18,000 a year
- Training course
- International freight forwarding specialist (level 3)
- Hours
-
Monday - Friday, 9:00am - 5:30pm.
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Responsibilities:
Customer Service:
- Daily process and input of all customer orders and distribution account(s).
- Provides daily operational reports that are accurate and timely.
- Runs stock reports to check for product availability.
- Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records.
- Assists others in their duties with all distribution accounts.
- Performs invoicing through system as per Expeditors policies and procedures.
- Conducts billings, including associated back-up and documentation.
- Provides daily operational reports that are accurate and timely.
- Performs daily data entry for receiving, order allocation, shipping and inventory management.
- Check rates on associated domestic transportation bills against protected costs.
- Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
- Trace orders as required and notify customers of any activity concerning their order.
- Ensure proper invoicing of accounts by verifying computer-generated invoices.
- Maintain damage records and backorder logs.
- Handle returned merchandise in an efficient manner in accordance with agreed scope
with the client. - Inputs all receipts, putaways, moves, picks, shipments and cycle counts as required unless operation allows for inputting in warehouse location, if so then CSR must follow up all and monitor completed as per Expeditors International policies and procedures.
Relationships:
- Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a
courteous and efficient manner. - Reports customer feedback to management, including any signs of customer dissatisfaction.
- Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Clerical:
- Provides support with other miscellaneous projects, filing and research, oversees all paperwork associated with orders and maintain the corresponding files.
- Maintains a current and accurate procedures manual that details the processing requirements for each account.
- Answers phone calls and operate various types of machines and computers necessary to perform duties.
- Effectively corresponds with customers as required.
- Provides support with other miscellaneous projects, filing and research.
Where you'll work
Sills Road
Willow Farm Business Park, Castle Donington
Derby
DE74 2US
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
International freight forwarding specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
- Air. Use and adapt terminology appropriate to the air freight industry.
- Air. Select and use documentation appropriate to the air freight industry.
- Ocean. Use and adapt terminology appropriate to the ocean freight industry.
- Ocean. Select and use documentation appropriate to the ocean freight industry.
- Road. Use and adapt terminology appropriate to the road freight industry.
- Road. Select and use documentation appropriate to the road freight industry.
- Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
- Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
- Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
- Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
- Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
- Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
- Identify and source data from customers, systems or colleagues.
- Identify and resolve problems in line with responsibilities.
- Create and maintain productive working relationships with internal and external customers.
- Adapt communication based on the situation and the audience.
- Identify problems outside of limits of responsibility and escalate within company policy.
- Communicate in writing, preparing communications on technical matters.
- Communicate with others verbally, including internal and external customers.
Training schedule
Level 3 International Freight Forwarding Specialist apprenticeship standard.
On the job training delivered by the employer.
Allocation of an apprenticeship delivery coach who will carry out:
- Regular training.
- Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
- Identify, track and support 20% off the job training activities.
- Quarterly formal progress review meetings; identifying learning achievements and next steps.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- Positive attitude
- Can do Attitude
- Logistic industry knowledge
- fluent in English
Other requirements
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
- Good use of IT, including knowledge of Microsoft products
About this employer
Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers’ expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long-lasting career.
After this apprenticeship
Upon successful completion of the apprenticeship programme there will be continued professional development, advancement to agent role and beyond.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
The reference code for this apprenticeship is VAC2000003876.
Apply now
Closes in 10 days (Wednesday 24 December 2025 at 11:59pm)
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