IT Apprentice

ALPLA UK LIMITED

Warrington (WA3 3JD)

Closes in 27 days (Saturday 3 January 2026)

Posted on 4 December 2025

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Summary

Alpla is a world leader in innovative plastic packaging solutions, known for advanced technologies, high-quality products, and strong family values. We’re looking for a motivated ICT Apprentice to join our team, supporting our IT systems and learning from experienced professionals while working toward a recognised IT qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday, shifts to be confirmed.

38 hours a week

Start date

Sunday 4 January 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • ServiceNow Helpdesk
  • First-line Support for UK IT Department
  • Monitor the UK ServiceDesk
  • Troubleshoot, diagnose and escalation of faults
  • Microsoft Windows Client
  • Deploy, Install Configure Windows 11 via SCCM
  • Maintain & Update Windows
  • Support Local Users with supervision and training
  • Hardware Support & Installation (printers, projectors…)
  • Monitor Windows Defender Anti-Virus
  • Microsoft Windows Server
  • Local Active Directory User and Computer Management:

- Request New Users

- Manage AD Permissions

  • Print Server Management
  • DHCP Server Management
  • File Server Management
  • Microsoft Office
  • Support Microsoft Office O365 Applications
  • Installation, Updating and Deployment using SSCM
  • Troubleshooting & User Support
  • Mobile Device Management (MDM)
  • Configure Mobile Devices using Microsoft Intune & Hexnode
  • iPhone/iPad & Android Support
  • Telephony
  • Support local telephony solutions (Microsoft Teams & Yealink Hardware)
  • Network
  • Configuration changes of Cisco Switches (VLAN, QoS, Trunks…)
  • Troubleshooting Cisco Switches
  • Network Cabling (patching, testing & termination)
  • IPAM
  • ERP System
  • Configure and Support Label Printers, Barcode Scanners of the local ERP Syste

Where you'll work

Unit 9 Yew Tree Way Stonecross Business Park
Golborne
Warrington
WA3 3JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOWSKILLS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Analytical skills
  • Team working
  • Initiative

About this employer

ALPLA IS A WORLD LEADER IN THE DEVELOPMENT AND PRODUCTION OF PLASTIC PACKAGING SOLUTIONS.
We produce innovative packaging systems, bottles, closures and injection-moulded parts for a wide range of industries. Our company and our products are shaped by our tradition as a family-operated business, our use of the latest technologies, our desire for innovative solutions, and the expertise and commitment of our employees.

http://www.alpla.com (opens in new tab)

After this apprenticeship

This role could grow into a full-time position after your apprenticeship ends.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC2000003807.

Apply now

Closes in 27 days (Saturday 3 January 2026)

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After signing in, you’ll apply for this apprenticeship on the company's website.