IT Apprentice
A.S.M TECHNOLOGIES LTD
NORTHWICH (CW9 7TN)
Closes in 12 days (Monday 22 December 2025)
Posted on 4 December 2025
Contents
Summary
Are you looking to begin your career in IT with a forward-thinking, global organisation? Technologies, a leading IT reseller specialising in next -generation technologies, is offering an exciting opportunity for an IT Apprentice to join their dynamic and innovative team.
- Wage
-
£14,918 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.30pm
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as the first point of contact for technical queries across the business globally, ensuring quick and professional resolution of issues
- Manage and update the ticketing system, prioritising requests and escalating complex problems to senior engineers when necessary
- Support with user account provisioning and de-provisioning, ensuring correct access levels and applying ‘least privilege’ principles
- Assist with the maintenance and monitoring of network, server, and cloud infrastructure, learning how modern IT environments operate
- Perform vulnerability assessments, security updates, and routine patching to keep systems secure and compliant
- Participate in the Incident Response process by investigating alerts and applying key security controls including anti-malware updates and firewall policies
- Help maintain high standards of IT governance, ensuring compliance with regulations such as GDPR and ISO27001
- Contribute to documentation, knowledge base articles, and training materials for end users
Where you'll work
WINDSOR HOUSE
GADBROOK BUSINESS CENTRE
RUDHEATH
NORTHWICH
CW9 7TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this employer
With over 30 years of experience, ASM Technologies is known for pushing boundaries, delivering cutting-edge solutions, and partnering with the world’s largest tech vendors. They pride themselves on being agile, modern, and people-centric, with a strong commitment to employee development and wellbeing. This is the perfect place to start your IT journey — surrounded by a supportive team, modern facilities, and a culture that encourages growth from day one.
https://asmtech.com/uk/ (opens in new tab)
Company benefits
25 days holiday, including bank holiday. Health insurance after probation (DPA) Free car parking space. Dedicated mental health space. Dental coverage. Opportunity for hybrid working in the future.
After this apprenticeship
- Possible full-time position with the business and progression onto a Level 4 programme
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC2000003748.
Apply now
Closes in 12 days (Monday 22 December 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.