IT Engineer Apprentice (VetPartners Ltd)
VETPARTNERS LIMITED
York (YO30 4UZ)
Closes on Monday 5 January 2026
Posted on 3 December 2025
Contents
Summary
You will be responsible for providing excellent customer service and supporting a combination of internal IT systems and issues at remote locations.
- Wage
-
£18,500 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday 9am-5pm.
40 hours a week
- Start date
-
Monday 12 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We’re looking for an enthusiastic, IT-focused individual looking to develop their skills within a 1st line support role for a rapidly growing organisation.
You will help resolve IT related issues for over 650 sites across the UK. You will need to work fast and determine if issues can be resolved internally or need to be escalated to 3rd parties. You will be responsible for ensuring users are kept updated and deliver a high level of support and customer service.
The role will include training days for your time with Estio training, and 1 day a week to complete course work.
Duties and key responsibilities
You will:
- Be the first point of call for colleagues across the business, diagnosing and assisting them with their issues over the phone and via email.
- Work as part of a team to resolve incidents and requests within a given SLA.
- Work with our 3rd party support providers to ensure incidents are resolved.
- Liaise with end users to ensure they are kept informed about the progress of their issue.
- Be able to diagnose and resolve common software and hardware issues.
- Discuss and explain issues with users in a non-technical way where required, to gather the right information to progress their issue.
Where you'll work
Spitfire House
Aviator Court
York
YO30 4UZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer service experience
- Keen to learn
- Work to meet deadlines
About this employer
We’re a group of vet practices and businesses across the UK, working in true partnership to help keep pets healthy and happy. That’s why we’re called VetPartners!
Our veterinary teams receive centralised support in all areas, from finance to IT and marketing, as well as fantastic benefits, training and investment, meaning they can focus on what really matters: delivering outstanding care to your pets.
Company benefits
25 days annual leave (please note office is closed on all bank holidays and extended period during Christmas & New year period).
After this apprenticeship
Full-time 1st Line engineer with possible internal progression such as:
- Infrastructure
- Data Teams
- Leadership
- Security
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000003611.
Apply now
Closes on Monday 5 January 2026
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