Business Administration Apprenticeship
CONTEL LTD
ALTHAM (BB5 5YH)
Closes in 9 days (Friday 19 December 2025 at 11:59pm)
Posted on 3 December 2025
Contents
Summary
We are seeking a motivated and tech-minded Business Administration Apprentice to join our team. This role blends traditional administrative responsibilities with hands-on experience in IT support, DVR programming, and telematics system configuration.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday
37 Hours Per Week
09:00 - 17:00.
37 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Provide general administrative support, including filing, document control, data entry, and scheduling.
- Assist with customer communication via phone, email, and ticketing systems.
- Prepare reports, maintain databases, and update internal records.
- Support purchasing, invoicing, and basic financial administration tasks.
- Help coordinate service calls, installations, and logistical arrangements.
Program, configure, and troubleshoot DVR (Digital Video Recorder) systems used in fleet and security applications. Assist with the installation and setup of telematics devices, including hardware initialisation and software configuration.
- Support the IT team in diagnosing system issues, performing resets, updating firmware, and managing device connectivity.
- Maintain accurate records of device deployments, serial numbers, configurations, and service history.
- Use diagnostic tools and software platforms to verify device performance and resolve technical tickets.
Input and manage data within telematics platforms, CRM systems, and internal management tools.
- Ensure data accuracy across customer accounts, device inventories, and service documentation.
- Generate performance reports and assist in data analysis projects that support operational improvements.
This role is perfect for someone who wants a career that blends administration, technology, and hands-on problem-solving. No prior technical experience is required, just a willingness to learn and an enthusiasm for IT-related tasks.
Where you'll work
UNIT 4
SHORTEN BROOK DRIVE
ALTHAM BUSINESS PARK
ALTHAM
BB5 5YH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST LANCASHIRE LEARNING GROUP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or Equivalent/above)
- Maths (grade 4/C or Equivalent/above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Interest in technology
About this employer
Contel provide fleet safety and security products for some of the largest vehicle fleets, improving safety and achieving operational cost savings.We pride ourselves in providing our customers with an unbeatable package of high quality solutions combined with robust Service Level Agreements, ensuring our clients assets are always working at their optimum.
After this apprenticeship
There may be the opportunity to progress onto a higher-level qualification or secure full-time employment.
Ask a question
The contact for this apprenticeship is:
EAST LANCASHIRE LEARNING GROUP
The reference code for this apprenticeship is VAC2000003606.
Apply now
Closes in 9 days (Friday 19 December 2025 at 11:59pm)
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