Pharmacy Counter Apprentice

WATLINGTON HEALTH LIMITED

King's Lynn (PE33 0TU)

Closes in 22 days (Thursday 1 January 2026 at 11:59pm)

Posted on 2 December 2025

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Summary

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. With an opportunity to gain a recognised qualification, this could be the perfect opportunity for you. 

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Watlington is open, Monday to Friday 8:30am- 6:30pm, no weekend work, you will be working 37.5 hours a week across the working week.

38 hours a week

Start date

Thursday 8 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To assist in the supply of prescribed items (taking in a prescription and issuing prescribed items)
  • To print repeat medication requests
  • Process On-Line requests for repeat prescriptions and process accordingly
  • To deal with requests for repeat prescriptions which require re-authorising by a doctor
  • To deal with front of house medication queries; liaising with relevant staff to obtain answers for patients
  • To assist in stocking of shelves including shop
  • To assist in ordering of medicine
  • To price stock
  • To liaise with the Pharmacist and Clinicians regarding stock to be kept in the shop
  • To maintain the cash register and ensure daily balances are correct

Where you'll work

Rowan Close
Watlington
King's Lynn
PE33 0TU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STEADFAST TRAINING LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Training will take place every calendar month through a dedicated trainer via Steadfast Training, with all training taking place either at the workplace or through Teams
  • At least 20% of your working hours will be spent training or studying

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Non judgemental
  • Patience

About this employer

Watlington Medical Centre is a Pharmacy located at Rowan Cl, Watlington, King's Lynn, PE33 0TU. They are a small pharmacy with a close knit team, and lots of opportunity for career progression

After this apprenticeship

  • The apprentice will have a lot of opportunity for progression throughout their career, with it being a growing company in growth state
  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence

Ask a question

The contact for this apprenticeship is:

STEADFAST TRAINING LTD

The reference code for this apprenticeship is VAC2000003466.

Apply now

Closes in 22 days (Thursday 1 January 2026 at 11:59pm)

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