Travel Consultant Apprentice
HORIZON HOLIDAYS LTD
Birmingham (B10 0XA)
Closes in 9 days (Friday 19 December 2025 at 11:59pm)
Posted on 8 December 2025
Contents
Summary
Interested in becoming a Travel Consultant? Horizon Holidays are seeking an apprentice to join their new team. This exciting opportunity allows you to earn whilst you learn, providing first-hand experience. Duties will include; Meet & greet customers in store, providing a professional warm welcome, handling worldwide holiday enquiries.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Saturday, 10.00am - 6.00pm.
5 working days will be allocated.
38 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Supported by senior team members you will:
- Meet & greet new and existing customers in store, providing a professional warm welcome.
- Handling holiday enquiries, face to face, over the phone and by email.
- Training and development, this may also include exciting opportunities to attend industry events in the UK and overseas.
- Research and explore holiday enquiries using online platforms, reservation agents and email.
- Booking clients holidays, providing first class service end to end, using learnt top class selling skills.
- Administration in all areas relating to travel.
- Providing excellent customer service.
- Working towards shop targets and individual KPI's.
Where you'll work
280 Coventry Road
Small Heath
Birmingham
B10 0XA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
A S TRAINING (INTERNATIONAL) LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
- Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
- Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
- Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
- Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
- Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
- Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
- Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
- Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
- Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
- Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
- Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
- Sustainability: Adapt working practices to minimise the negative effect on the environment
Training schedule
- This apprenticeship forms part of a formal qualification; on successful completion, you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record.
- Functional Skills in English and maths if required.
- Working with our chosen training provider, you will be assigned a specialist travel assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey.
- Training will be carried out online/face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience.
- You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor.
Learning first hand from specialists and peers, you can become a fully fledge Travel Consultant in little over a 12-month period.
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Geography
About this employer
With over 60 years of industry experience, Horizon Holidays is a trusted name in worldwide travel. We use our deep knowledge of the world’s best destinations to create personalised journeys, from relaxing beach escapes and cultural city breaks to unforgettable cruises.
We pride ourselves on making travel affordable, stress-free, and memorable. Our UK-based team is available 24/7 to support customers throughout their trip, alongside our trusted in-resort partners because with Horizon, no one ever travels alone.
As a true one-stop travel shop, we provide flights, hotels, holidays, cruises, and travel money all in one place. Customers love our great-value packages, expert advice, and even the chance to preview destinations through our unique VR experience in our Birmingham office. Whether it’s families, couples, groups, or solo travellers, we help every customer find their perfect getaway.
After this apprenticeship
- On successful completion of the Travel Consultant Level 3 Apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's
Ask a question
The contact for this apprenticeship is:
A S TRAINING (INTERNATIONAL) LIMITED
The reference code for this apprenticeship is VAC2000003450.
Apply now
Closes in 9 days (Friday 19 December 2025 at 11:59pm)
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