Apprentice Administrative Support
QUEEN SQUARE MEDICAL PRACTICE
LANCASTER (LA1 1RP)
Closes in 8 days (Friday 12 December 2025)
Posted on 3 December 2025
Contents
Summary
The Apprenticeship at Queen Square Medical Practice offers an exciting opportunity to gain hands-on experience within a busy, patient-centred care environment. Apprentices work collaboratively with the Nursing, Reception and Administration Teams to develop the practical skills essential to the smooth and efficient running of the practice.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be disclosed.
37 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Providing stock control and supply management for the nursing team
- Supporting day-to-day administrative functions
- Maintaining and stocking clinical rooms
- Assisting with general office operations and patient-facing tasks
- Ensuring accurate record-keeping and adherence to practice procedures
Skills & Knowledge Development:
Throughout the apprenticeship, learners gain a strong understanding of NHS General Practice and Primary Care procedures, including:
- Confidentiality and data protection standards
- Customer service excellence in a healthcare setting
- Effective communication and teamwork
- Organisation and time management
- Problem-solving and adaptability
- IT skills using clinical and administrative systems
Where you'll work
2 QUEEN SQUARE
LANCASTER
LA1 1RP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LANCASTER AND MORECAMBE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Apprentices benefit from structured training, regular supervision and ongoing support to encourage both personal and professional growth
- Queen Square Medical Practice actively promotes career development and offers opportunities to contribute to improving patient experience and practice efficiency
More training information
Level 3 Business Administrator Apprenticeship Programme:
- Relevant training will be provided through Lancaster and Morecambe College
- Functional Skills in maths and English may be required
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
- Confidentiality
- Reliability
- Positive Attitude
About this employer
Queen Square Medical Practice aims to provide the highest quality of care to the people of Lancaster and surrounding areas. We are friendly, professional, and work collaboratively with our patients to achieve the best health outcomes.
The practice extends its ethos of caring to its staff and aspires to provide a nurturing and rewarding environment in which to work.
Patients are at the heart of what we do, and we aim to be as accessible as possible, offering advance booking for routine GP & Nurse appointments, as well as same day appointments with the Duty Team for more urgent and acute medical problems.
After this apprenticeship
- Position available at the end of training
Ask a question
The contact for this apprenticeship is:
LANCASTER AND MORECAMBE COLLEGE
The reference code for this apprenticeship is VAC2000003429.
Apply now
Closes in 8 days (Friday 12 December 2025)
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