Customer Service Practitioner Apprentice

HADSTON HOUSE YOUTH & COMMUNITY PROJECT

MORPETH (NE65 9SR)

Closes in 8 days (Thursday 18 December 2025 at 11:59pm)

Posted on 1 December 2025

Print

Contents

Summary

We are looking for a motivated, friendly, community-minded person to join Hadston House as a Customer Service Apprentice. This is a great chance to build skills in our award-winning community hub. You'll gain hands-on experience in a fast-paced, supportive environment and work towards a nationally recognised qualification.

Wage

£12,400 a year

Check minimum wage rates (opens in new tab)

£12,400 per year £8ph

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Shifts to be confirmed.

30 hours a week

Start date

Monday 5 January 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of our team, you’ll have chance to get involved in a wide variety of meaningful engaging tasks including:

  • Creating eye catching social media posts and graphics to promote our community work
  • Answering phone calls and responding to public enquiries with confidence and professionalism
  • Supporting the admin and reception team with day- to- day operations
  • Assisting with community sessions for both older adults and younger people
  • Helping to plan, organise and deliver events and fundraising activities
  • Recording data accurately, preparing presentations and supporting diary scheduling meetings
  • Ensuring the centre remains clean, tidy and welcoming visitors
  • Contributing your own ideas, creativity and enthusiasm to help grow our impact and reach

Where you'll work

HADSTON HOUSE
BONDICAR ROAD
HADSTON
MORPETH
NE65 9SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Apprenticeship delivery is completed fully within the workplace, with 121 support from our industry recognised training consultant
  • In workplace mentor to support with your academic training

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Math (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Hadston House Youth & Community Projects LTD is a vibrant, long- standing community hut at the heart of Hadston/ Morpeth. Since 1997, Hadston House has been bringing people together and making a real difference in the lives of children, young people, older adults and families across the area. Our team delivers everything from youth clubs and social groups to wellbeing support and community events- all designed to help people feel connected, supported and valued. As an apprentice, you’ll be part of a warm, friendly organisation where each day brings variety, purpose and the chance to make someone’s day a little brighter.

https://hadstonhouse.co.uk/ (opens in new tab)

After this apprenticeship

  • Opportunity to be kept on a permanent member of staff for the right candidate

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC2000003196.

Apply now

Closes in 8 days (Thursday 18 December 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.