IT Apprenticeship
DRAPERS' MULTI-ACADEMY TRUST
Romford (RM3 9XR)
Closes on Saturday 28 February 2026
Posted on 2 December 2025
Contents
Summary
In this role,You will be hands-on from day one, solving real issues, contributing to interesting projects and developing valuable technical skills. You will also receive support and guidance from experienced IT professionals who are committed to helping them grow into a confident and skilled member of the team.
- Wage
-
£15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
8.00am - 4:30pm, Monday to Friday.
36 hours a week
- Start date
-
Monday 2 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide first-line support for hardware, software, and network issues.
- Assist with the installation, configuration, and troubleshooting of computer systems and peripherals.
- Manage and respond to service desk tickets, ensuring timely resolution of user issues.
- Help with regular maintenance tasks, including software updates, backups, and system monitoring.
- Assist in maintaining inventory of IT equipment and software licenses.
- Support SLAs and escalations by adhering to response times, resolving issues promptly and escalating unresolved problems to the appropriate level.
- Document tasks, escalations and provider an audit trail of IT issues and efficiently log, track and resolves issues.
- Provide support for end-users, including password resets, software installations, and user account management.
- Opportunity to take part in a large Network refresh projects during the apprenticeship.
Where you'll work
Drapers' Academy Settle Road Harold Hill
Romford
RM3 9XR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Math (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
About this employer
Drapers’ Multi-Academy Trust is offering an exciting opportunity for an IT Apprentice to kick start their career in technology while making a real impact every day. The successful apprentice will dive into the world of IT, learning on the job and becoming a key part of the team that keeps the Trust’s schools running smoothly.
The role includes 25 days annual leave plus bank holidays, providing a great work life balance, along with strong development and progression opportunities in a growing organisation. This apprenticeship offers an excellent launchpad for a long and successful career in IT. Drapers’ Multi-Academy Trust is seeking applicants who are passionate about technology, eager to learn and enthusiastic about working in a fast-paced, varied environment where no two days are the same.
Company benefits
Progression Opportunities. 25 days annual leave. Pension scheme.
After this apprenticeship
Possible progression upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
The reference code for this apprenticeship is VAC2000003160.
Apply now
Closes on Saturday 28 February 2026
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