Admissions Apprentice
Telford College
Shropshire (TF1 2NP)
Closes in 13 days (Tuesday 23 December 2025 at 11:59pm)
Posted on 1 December 2025
Contents
Summary
This role is essential to ensuring a smooth and welcoming admissions process for prospective students. You will help manage applications, interviews, and bursary support, providing excellent customer service and accurate data handling.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, between 8.30am - 5.00pm. Friday, between 8.30am - 4.30pm.
37 hours a week
- Start date
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Monday 12 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
0-3 Months
- Learn and understand admissions processes, including application handling and interview scheduling.
- Assist with data entry and maintain accurate student records using systems such as ProSolution.
- Provide excellent customer service by responding to enquiries from prospective students via phone and email.
- Familiarise yourself with safeguarding, data protection, and confidentiality policies.
- Learn and use the software packages used within Admissions for customer service and nurturing experience.
- Daily office support, answering the telephone and taking messages for the Admissions team.
- Helping with visitor liaison at events, welcoming guests.
- Contribute, test and analyse our new nurturing journey for prospective students.
- Undertake mystery shopper competitor analysis of other Admissions experiences at wider organisations such as application forms, customer service experiences etc.
3-6 Months
- Support bursary and grant applications by checking documentation and updating records.
- Assist with organising and supporting open events and enrolment days.
- Generate basic reports on application progress and student data for the Admissions Officer.
- Help monitor application status and follow up with applicants to ensure smooth progression.
- Support with transport initiatives such as renewing of bus passes termly and the distribution of them to current students
- Support grants and bursary processes in respect of full-time and part-time applications.
6 – 12 Months
- Take ownership of specific administrative tasks within the admissions cycle.
- Contribute to continuous improvement by suggesting ways to enhance the applicant experience.
- Gain confidence in providing Information, Advice & Guidance (IAG) to prospective students.
- Support interview scheduling and communication with applicants and staff.
- Acquire income data and other information relating to student applications as necessary in line with relevant policies in a timely manner.
- Attend training and meetings to keep up to date with current procedures and legislation as required.
- Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance.
- Drive a culture of excellent customer service for prospective families and students, ensuring a first-class end-to-end customer journey throughout and successfully converting interest into admissions into enrolment.
Where you'll work
Haybridge Road
Wellington
Telford
Shropshire
TF1 2NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TELFORD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard.
- One day every two weeks at Telford College.
- Assigned mentor within the workplace.
- Assessor visits from Telford College.
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Creative
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Telford College are an ambitious and supportive further education provider that have students and employers at the heart of all that we do. We are keen to continue to develop opportunities to serve our community and residents and have teams of staff across a variety of departments who focus on expanding the provision on offer.
After this apprenticeship
Upon successful completion of the apprenticeship, there may be opportunities to apply for permanent roles within the college or progress into other areas.
Ask a question
The contact for this apprenticeship is:
TELFORD COLLEGE
The reference code for this apprenticeship is VAC2000003152.
Apply now
Closes in 13 days (Tuesday 23 December 2025 at 11:59pm)
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